Misty Stillwell
Rockwell,North Carolina
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Special Education Instructional Assistant
Kannapolis City Schools
08.2023 - Current
- Monitored student performance through ongoing assessment and data collection, adjusting instruction as needed for optimal growth.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Participated actively in professional development opportunities focused on best practices in special education instruction and support services.
- Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.
Director of Celebrations
TerraBella
08.2022 - Current
- Developed monthly life enrichment calendar and published electronically.
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Stretched minimum annual budget of $350 to cover planned activities through creative use of resources.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Lifestyle 360 Program Associate
Morningside Of Concord
11.2019 - Current
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
Resident Experience Coordinator
Crescent Heights
09.2018 - 11.2019
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Established vendor relationships to access timely services in support of events.
- Improved recreational programming based on feedback from residents.
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment options.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed and lead intergenerational activities to encourage mental agility of patients.
Prep Cook
Crescent Heights
10.2017 - 09.2018
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Maintained food safety and sanitation standards.
Housekeeper; Server; and Community Team Lead
Crescent Heights
06.2017 - 10.2017
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Adhered to professional house cleaning checklist.
- Collected orders and relayed them to chef quickly and accurately.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed schedules and found coverage for short shifts.
- Handled day-to-day customer contact via phones, faxes and emails.
Cashier
Walmart
11.2015 - 02.2016
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases and locate items.
- Monitored self-checkout systems and provided assistance or intervention where required.
Retail Sales Specialist and Team Leader
Pilot Flying J Travel Center
11.2011 - 11.2013
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Documented inventory on weekly basis.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or new shipments.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
Sandwich Artist and Restaurant Team Lead
Pilot Flying J Travel Center- Subway
06.2010 - 11.2011
- Assisted customers in choosing menu items by providing food complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Operated manual and electric appliances to peel, slice and trim food.
- Trained team members to prepare sandwiches and other items according to instructions.
- Accurately operated cash register to process customer payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Receptionist and Server
Morningside Of Concord
11.2007 - 01.2010
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Collected orders and relayed them to chef quickly and accurately.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to residents.
Education
Work Keys Certification -
Rowan-Cabarrus Community College
Salisbury, NCActivity Director
Rowan-Cabarrus Community College
Salisbury, NCHigh School Diploma -
AL Brown High
Kannapolis, NC06.2009
Skills
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Event Planning
- Enrichment Activities
- Customer Service
- Food Preparation
Certification
- Work Keys Certification issued by ACT
- Basic Activity Director Accreditation-2021
Timeline
Special Education Instructional Assistant
Kannapolis City Schools
08.2023 - Current
Director of Celebrations
TerraBella
08.2022 - Current
Lifestyle 360 Program Associate
Morningside Of Concord
11.2019 - Current
Resident Experience Coordinator
Crescent Heights
09.2018 - 11.2019
Prep Cook
Crescent Heights
10.2017 - 09.2018
Housekeeper; Server; and Community Team Lead
Crescent Heights
06.2017 - 10.2017
Cashier
Walmart
11.2015 - 02.2016
Retail Sales Specialist and Team Leader
Pilot Flying J Travel Center
11.2011 - 11.2013
Sandwich Artist and Restaurant Team Lead
Pilot Flying J Travel Center- Subway
06.2010 - 11.2011
Receptionist and Server
Morningside Of Concord
11.2007 - 01.2010
Work Keys Certification -
Rowan-Cabarrus Community College
Activity Director
Rowan-Cabarrus Community College
High School Diploma -
AL Brown High
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