Misty Sweeting
Lehi,UT
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
14
14
years of professional experience
Work History
Lease Up Community Manager
Redstone Residential
06.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Completed Weekly Reports for property owners, ensuring clear communication of key performance indicators and financial status.
- Completed monthly financials and billing for owners
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Helped Organized and executed launch of 2 communities.
Assistant Community Manager
Greystar
08.2022 - 06.2023
- I work directly with residents on any issues they have including complaints, past due rent, or maintenance issues, I also work with prospects to bring in new residents to the community
- My other job duties consist of collecting past due rent or payments from the attorneys
- Depositing any payments brought into the office, delinquency reports, move outs and final statements, renewals and vacate notices Apartment and ground walks, submitting evictions to the attorneys, serving notices of all kinds and checking on possible skips or abandoned units I also train new hires on the leasing side
- I also do work on renewals and notices for outgoing residents
- At my current location (Parkway Lofts) I revamped parking and storage, completed a complete key fob audit, worked on getting residents to follow their lease terms and held them accountable to the terms of the lease when needed
- I trained multiple leasing employees at multiple locations within Greystar and have assisted other properties as needed.
Special Project Manager
Savage Sweets Inc.
01.2021 - 08.2022
- I worked directly with the owner as well as each department head to create spreadsheets, create employee incentive programs, and help each department find ways to manage their workloads while maintaining and keeping track of inventory and work orders
- I was also utilized for any random task that any department head needed completed and worked on.
Account Manager
Prestige Financial Services
09.2010 - 12.2020
- Create low delinquency by collecting auto loans, both past due & some current
- Help customers understand interest & how paying inconsistent affects them
- By doing this I have been a top collector on more than one occasion
- I also help to lead my team where possible and help them with 2nd voices, account reviews, sitting with them and teaching them things they may not know or understand
- By doing this I ensure the company stays profitable and that the new employees are getting new ideas to try and help better themselves and the company.
Skills
- Daily Operations Management
- Leadership
- Fair Housing Trained
- Dale Carnegie Advanced Sales Certified
- Reporting capabilities
- Employee Scheduling
References
References Available upon request
Timeline
Lease Up Community Manager
Redstone Residential
06.2023 - Current
Assistant Community Manager
Greystar
08.2022 - 06.2023
Special Project Manager
Savage Sweets Inc.
01.2021 - 08.2022
Account Manager
Prestige Financial Services
09.2010 - 12.2020