Misty Switzer
Rochester,IN
Summary
Seasoned office professional with successful experience in prioritizing workload and exceeding high demands. Proven track record of accurately completing research, reporting, information management. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency while achieving organizational objectives. Experienced user of popular business software that include Microsoft Office and Open Office processes.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Bowen Center For Health And Human Services
03.2020 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Services Advocate
ClaimAid
05.2019 - 11.2019
- Assisted patients with filing for insurance with Medicaid. Applied for Social Security disability when needed.
- Educated patients on available resources, such as financial assistance programs and support groups.
Eligibility Assistant Working Lead
Knowledge Services
03.2014 - 05.2019
- Training, mentoring and coaching for new Eligibility Assistants in the local offices within nine counties for the region
- Data entry for clients updating information for their Medicaid, SNAP or TANF benefits along with client resolutions for problems with their benefits
- Knowledge of SNAP/Medicaid policy along with process for appeals
- Hired as Eligibility Assistant and promoted to Working Lead.
Eligibility Specialist
ACS-Xerox
01.2012 - 01.2014
- Data entry for clients updating information for their Medicaid, SNAP or TANF benefits along with client resolutions for problems with their benefits.
Eligibility Specialist
Alpha Rae Recruiting/CFA Staffing
01.2012 - 01.2013
- Data entry for clients updating information for their Medicaid, SNAP or TANF benefits along with client resolutions for problems with their benefits.
Education
Skills
- Client Relations
- Client Resolution
- Self-management
- Proficient with several different social media accounts
- Appointment Scheduling
- Payment Collection
- Scheduling appointments
- Document filing
- Medicaid
Timeline
Patient Service Representative
Bowen Center For Health And Human Services
03.2020 - Current
Patient Services Advocate
ClaimAid
05.2019 - 11.2019
Eligibility Assistant Working Lead
Knowledge Services
03.2014 - 05.2019
Eligibility Specialist
ACS-Xerox
01.2012 - 01.2014
Eligibility Specialist
Alpha Rae Recruiting/CFA Staffing
01.2012 - 01.2013
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