Years of Work Experience
Misty Tanner
Los Angeles,CA
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
20
20
4
4
years of professional experience
Work History
Person in Charge
C&K Markets
La Pine, OR
03.2017 - 10.2017
- Managing up to 6 people
- Cashiering
- Customer Service
- Western Union Transactions
- Lottery Sales and close out Lottery machine nightly
- Money Order Transactions
- Stocking
- Balancing safe and all registers for shift
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Monitored workflow to improve employee time management and increase productivity
Asst. Store Manager
Dollar Tree
Bend, OR
09.2016 - 05.2017
- Managing Up to 5 people
- Cashiering
- Customer Service
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Balancing safe and all registers for shift
- Stocking
- Resetting store for Seasons and Holidays
- Balloon inflation
- Signage
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Receptionist/CSM/Shipping Manager
Lava Heat Italia
Vernon, California
02.2012 - 08.2014
- Phones, fax, copy
- Solve customer service issues over phone and via email
- Take orders from new and existing customers
- Setup delivery dates and times
- Check EDI portals for pending orders, verify stock, confirm order receipt and/or place on back order
- Create Excel Spreadsheets
- Schedule over 75 shipments with designated shipping companies using various methods and portals
- Create BOL’s for each shipment, provide POD’s upon request
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing and filing documents
- Resolved customer problems and complaints
Education
Associate of Applied Science - Business Management
UEI College
Huntington Park, CA01.2010
Certificate in Business Administration - Business Administration
UEI College
Huntington Park, CA07.2008
Skills
- Type 50-65 wpm
- 10 key by touch,
- Heavy multi-line phones
- MAC and PC proficient
- Finance and Accounting Oversight
- Shrinkage Prevention
- Resolving Complaints
- Sales Tracking
- Administrative Management
- Microsoft PowerPoint
- Supervising Employees
- Cargo and Freight
Additional Information
Awards
- Student of the Month
- Attendance Award
- Presidential Award
- Outstanding Achievement Award
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Person in Charge
C&K Markets
03.2017 - 10.2017
Asst. Store Manager
Dollar Tree
09.2016 - 05.2017
Receptionist/CSM/Shipping Manager
Lava Heat Italia
02.2012 - 08.2014
Associate of Applied Science - Business Management
UEI College
Certificate in Business Administration - Business Administration
UEI College