Misty Thomas
Pennington Gap,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Benefit Program Specialist II
Lee County Department of Social Services
Jonesville, VA
09.2019 - Current
- Performed quality assurance reviews of benefit program applications prior to approval or denial.
- Prepared benefit forms and documents for processing.
- Provided assistance with completing paperwork required for application process.
- Researched and responded to inquiries from the public regarding benefit program policies and procedures.
- Maintained accurate records of participant's enrollment in benefits programs.
- Processed applications for new or renewal of benefits programs.
- Monitored compliance with state and federal regulations governing benefit programs.
- Assessed eligibility of participants for benefits programs based on income, resources and other criteria.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Billing and Collections Manager
Stone Mountain Health Services
Jonesville, VA
06.2015 - 08.2019
- Managed accounts receivable, collections and credit activities for a large customer base.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Received and submitted payments and applied amounts to customer balances.
- Managed daily posting of payments to customer accounts.
- Researched and resolved billing and invoice problems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
High School Diploma -
Lee High School
Jonesville, VA05-2003
Skills
- Benefit program administration
- Application processing
- Regulatory compliance
- Eligibility assessment
- Document preparation
- Data management
- Customer service
- Problem solving
- Effective communication
- Research skills
- Record keeping
- Time management
- Verbal communication
- Critical thinking
- Organization
- Task prioritization
- Teamwork and collaboration
- Problem resolution
- Active listening
- Clerical support
- Team building
- Customer relations
- Attention to detail
- Quality assurance
References
References available upon request.
Timeline
Benefit Program Specialist II
Lee County Department of Social Services
09.2019 - Current
Billing and Collections Manager
Stone Mountain Health Services
06.2015 - 08.2019
High School Diploma -
Lee High School
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