Misty Thompson
Baldwyn
Summary
Friendly and dependable front desk coordinator with strong customer service and administrative skills. Experienced in managing patient check-in/out, verifying insurance, processing payments, and maintaining accurate records. Known for building positive relationships with patients and staff, staying organized in fast-paced environments, and providing a welcoming front office experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator / Office Assistant
Marquis Dental Center
03.2025 - Current
- Greet and check in patients, ensuring accurate information and a positive first impression.
- Answer and route phone calls; schedule, confirm, and modify appointments.
- Verify dental insurance coverage and eligibility; assist patients with understanding benefits.
- Collect copays and account balances; post payments and maintain patient financial records.
- Assist with denial dental claims and follow up with insurance companies.
- Maintain reception area organization and support smooth daily office operations.
Office Administrative Assistant
Cardinal Clinical Consulting
02.2019 - 02.2025
- Managed incoming communications through phone and email, ensuring timely responses to inquiries.
- Assisted in scheduling appointments and meetings, coordinating calendars for efficient time management.
- Maintained organized filing systems, enhancing retrieval of documents and information flow.
- Supported office supply inventory management, tracking usage and ordering materials as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Education
Certificate - Business and Office Technology
Itawamba Community College
Tupelo, MSSkills
- Attention to detail
- Scheduling appointments
- Oral and written communications
- HIPAA compliance
- Insurance billing
- Patient documentation
- Verbal and written communication
- Able to build positive co-worker and patient rapport
Certification
CPR Certified
References
Josh Fulwiler, Ph.D-Owner/Clinical Psychologist
Cardinal Clinical Consulting
(228) 365-3291
Andrea Mask, Dental Assistant
Marquis Dental Center
(662) 871-1701
SOFTWARE PROFICIENCY
- Dentrix Ascend
- Adit Dental Software
- Microsoft Word, Excel, Outlook
Timeline
Front Desk Coordinator / Office Assistant
Marquis Dental Center
03.2025 - Current
Office Administrative Assistant
Cardinal Clinical Consulting
02.2019 - 02.2025
Certificate - Business and Office Technology
Itawamba Community College