Misty Thompson
Customer Service
Temple,TX
Summary
Dynamic professional with extensive experience as a Shift Manager at Pizza Hut, excelling in employee training and customer service. Proven ability to enhance team performance and increase sales revenue through effective decision-making and organizational skills. Adept at managing operations while ensuring compliance with safety and quality standards.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shift Manager
RMC/Pizza Hut
05.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
Rental Manager
Lakeview Mobile Home Park
03.2013 - 07.2016
- Implemented rental asset processes and cleanliness standards.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
- Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
- Executed sales and marketing initiatives to increase revenue for company.
Office Manager
Docs Chiropractic Care
02.2010 - 11.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
Associate of Science - Business Administration And Management
Central Texas College
Killeen, TXAssociate of Applied Science - Criminal Justice
Temple College
Temple, TXSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Office management
- Organizational skills
- Office administration
- Data entry
- Fair housing regulations
- Eviction procedures
- Rent collection
- Rental agreement
- Property management expertise
Certification
- Shift Manager Training - RMC/Pizza Hut - 1.5 Weeks
- Certified Shift Manager - 1 year 1 month
- Certified Property Manager - 2.5 years
- Certified Medical Office Manager - 2 years
Timeline
Shift Manager
RMC/Pizza Hut
05.2024 - Current
Rental Manager
Lakeview Mobile Home Park
03.2013 - 07.2016
Office Manager
Docs Chiropractic Care
02.2010 - 11.2013
Associate of Science - Business Administration And Management
Central Texas College
Associate of Applied Science - Criminal Justice
Temple College