Misty Thompson
Daniels,WV
Summary
Dynamic professional seeking to leverage skills and passion within a forward-thinking company that values innovation and productivity. Committed to driving success through collaboration and continuous improvement while gaining valuable experience in a challenging environment. Eager to contribute to organizational goals and enhance overall performance by applying a strong work ethic and proactive approach. Enthusiastic about embracing new challenges that foster personal and professional growth.
Overview
8
8
years of professional experience
Work History
Benefits and Appeals Specialist
UMWA Health and Retirement Funds
05.2024 - Current
- Assisted in processing health and pension applications for benefits, leading to improved operational efficiency. Supported the creation of accurate spreadsheets and facilitated appeals for pre-hearings and hearings. Helped produce summaries for pre-hearings and decisions on review, aiding informed decision-making. Utilized multiple systems effectively and demonstrated skills in Adobe Excel and Word. Enhanced customer service experience through effective multi-tasking and innovative template design.
Beneficiary Care Representative
UMWA Health and Retirement Funds
08.2018 - 05.2024
- Resolved prescription issues and provider billing inquiries, enhancing customer satisfaction. Facilitated the completion of change of address forms and review of power of attorney documents, ensuring accuracy and compliance. Led outbound call projects and questionnaires to gather essential feedback and improve service delivery.
- Achieved promotion to Senior Beneficiary Care Representative in August 2020, reflecting commitment to excellence in beneficiary care.
Beneficiary Assistant
UMWA Health and Retirement Funds
05.2018 - 08.2018
- Achieved efficient communication flow by managing phone inquiries and processing fax and email correspondence. Supported beneficiaries in accessing health and pension packets, contributing to streamlined operations through effective spreadsheet management.
Education
High School Diploma -
James Monroe High School
01-2000
Business
Mountain State University
01-2007
Accounting
Marshall University
01-2001
Skills
- Organizational growth
- HIPAA compliance
- Effective communication
- Professionalism and ethics
Timeline
Benefits and Appeals Specialist
UMWA Health and Retirement Funds
05.2024 - Current
Beneficiary Care Representative
UMWA Health and Retirement Funds
08.2018 - 05.2024
Beneficiary Assistant
UMWA Health and Retirement Funds
05.2018 - 08.2018
Business
Mountain State University
Accounting
Marshall University
High School Diploma -
James Monroe High School
Things To Know
- My husband is relocating for his career.
- I am willing to relocate as soon as needed.
- I am dedicated to assisting anyone to help their daily life become more positive.
- I am eager to explore new opportunities.
- I thrive to be in a fast-paced environment.