Misty Thrash
Coquille,OR
Summary
Proactive Medical Office Manager with comprehensive experience managing daily administrative tasks and maintaining compliance with OSHA and HIPAA regulations. Expert in improving billing processes, ensuring timely payments, and maintaining electronic patient records. Strong knowledge of healthcare regulations, patient scheduling, and team leadership to enhance medical practice operations.
Detail-oriented and knowledgeable medical assisting and medical office management, skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care.
Overview
20
20
years of professional experience
Work History
Medical Office Manager
Southwest Physical Therapy
09.2004 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Reduced no-show rates by introducing reliable appointment reminder system.
Education
Bachelor of Science - Anthropology/Sociology (emphasis On Social Welfare
Eastern Oregon University
LaGrande, OR06-2025
Associate of Science - AAOT
Southwestern Oregon Community College
Coos Bay, OR06-2022
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Patient Scheduling Management
- Insurance Eligibility and Verification
- Medical Practice Operations
- Attention to Detail
- Team Leadership
- Medical coding familiarity
- Billing Processes
- Critical Thinking
- Organizational Skills Development
Timeline
Medical Office Manager
Southwest Physical Therapy
09.2004 - Current
Bachelor of Science - Anthropology/Sociology (emphasis On Social Welfare
Eastern Oregon University
Associate of Science - AAOT
Southwestern Oregon Community College
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