Summary
Overview
Work History
Education
Skills
Timeline
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Misty Torres

Vaughn

Summary

Proven professional with a strong background in customer service and cash handling, demonstrated during my tenure at Hallcon. Excelled in time management and customer assistance, enhancing client satisfaction and loyalty. Skilled in POS systems and conflict resolution, I consistently delivered superior service, fostering a positive and efficient work environment.

Overview

8
8
years of professional experience

Work History

Cashier

Allsups Convience Store
02.2024 - 01.2025
  • Welcomed customers entering the store and addressed their needs promptly.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Professional Taxi Driver

Hallcon
02.2017 - 11.2023
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Contributed to a positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on the job.
  • Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
  • Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.
  • Adapted quickly to changing traffic conditions or unexpected detours while maintaining safe driving practices at all times.
  • Collaborated with fellow drivers to share information about potential clients or areas with high demand for taxi services.
  • Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
  • Kept accurate logs of mileage driven, fares collected, expenses incurred, and hours worked per shift as required by company policy or local regulations.
  • Communicated professionally with dispatchers to update them on location, availability, or delays during shifts.
  • Conducted regular vehicle maintenance checks to ensure optimal performance and minimize downtime due to mechanical issues.
  • Navigated complex routes effectively using GPS technology and local knowledge of roadways.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

Waitress

Joseph’s Bar & Grill
01.2017 - 06.2020


  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Diploma - High School

Escondido Adult School
Escondido, CA
06.2001

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Order taking
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • POS systems
  • Inventory management
  • Inventory control
  • Order packaging
  • Point of sale operation
  • Records maintenance
  • Loss prevention
  • Loyalty program promotion
  • Staff mentoring
  • Proficient in software
  • Liquor regulations and compliance
  • Multitasking and organization
  • Data entry
  • Inventory restocking
  • Honest and dependable

Timeline

Cashier

Allsups Convience Store
02.2024 - 01.2025

Professional Taxi Driver

Hallcon
02.2017 - 11.2023

Waitress

Joseph’s Bar & Grill
01.2017 - 06.2020

Diploma - High School

Escondido Adult School
Misty Torres