Misty Trogdon
Ankeny,IA
Summary
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Operations Manager
Westside Appliance Repair
12.2003 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Formulated policies and procedures to streamline operations.
Owner
Servicers Admin LLC
11.2023 - Current
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
- Boosted overall efficiency by creating and maintaining organized digital filing systems for easy document retrieval.
- Handled confidential information discreetly, ensuring the privacy of clients and executives.
- Increased productivity by providing timely administrative support to multiple project teams simultaneously.
- Simplified financial recordkeeping with meticulous expense tracking and budget monitoring, enabling accurate financial reporting at all times.
- Elevated executive support services with timely preparation of presentation materials utilizing PowerPoint slideshows and informational handouts.
- Optimized workflow processes by implementing new software tools for project management and time tracking.
- Boosted team morale with thoughtful event planning for company gatherings, holiday celebrations, and employee recognition activities.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Skills
- Performance reporting
- Business Planning
- Customer Retention
- Inventory Management
- Process Improvement
- Workflow Optimization
- Customer Service
- Business Development
Timeline
Owner
Servicers Admin LLC
11.2023 - Current
Operations Manager
Westside Appliance Repair
12.2003 - Current
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