Misty Underwood
Learning and Development Specialist
Bertram,TX
Summary
A well-qualified candidate who wears many hats and is adept at planning and implementing onsite and remote training. Skilled in handling administrative and operational functions and ready to apply several years of experience to new professional challenges with a growth-oriented organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CCMA Subject Matter Expert/Learning and Development Specialist
Zollege/Vandelay Education
01.2015 - 09.2022
- Strategic Planning
- Project Management
- Professional Integrity and cultural sensitivity
- Experience and familiarity with National Healthcareer Association and CCMA exam requirements
- Experience with Salesforce and Canvas Learning Management Systems
- Experience in Medical Assistants clinical and administrative skills
- Experience in Nextgen, Practice Fusion and Kareo EHR's
- Experience with eLearning development tools Captivate, Storyline, and Rise including creating and implementing staff training
- Creating and Implementing procedural training for functional staff
- Developed and implemented successful onboarding program.
- Facilitated virtual, in-person and blended learning sessions.
- Trained and mentored new personnel hired to fulfill various roles.
- Wrote training manuals for administrative and clinical employees and according to strict company guidelines and protocols.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Developed instructional materials and written practice tests for administrative and clinical training courses.
- Designed and delivered web-based, self-directed learning materials .
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Program Director
Vandelay Education
01.2015 - 09.2022
- Scheduled and monitored programming to air content as planned.
- Established program policies and procedures to comply with regulatory requirements.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Developed and recommended policies and procedures for evaluating programs.
- Maintained and updated project related documents.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Oversaw staff schedules and assignments to handle programming demands.
- Facilitated programming by coordinating resources and deliverables between departments.
- Monitored programming trends to keep content relevant and up-to-date.
- Identified risks and developed mitigation plans.
- Negotiated program contracts and agreements to obtain cost-effective pricing.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Provided ongoing direction and leadership for program operations.
- Monitored programming schedules, conformance to guidelines and quality.
- Developed Medical Assistant program from ground up, laying out framework, and defining roles.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Developed and implemented program evaluation systems to assess program impact.
CCMA Lead Instructor
Austin Medical Assistant School
01.2015 - 07.2019
- Planned and organized instruction in ways to maximize student engagement
- Prepared lesson plans and taught course based on approved institution curriculum
- Encouraged development of communication skills and critical thinking skills through appropriate assignments
- CPR Certification
- Oriented and trained new staff on proper procedures and policies.
- Instructor training and development, performance reviews, and disciplinary actions
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Provided immediate and constructive feedback to students individually and as group.
- Collaborated with medical assistant instructors to implement best practices to enhance student learning.
- Conducted clinical simulations and provided feedback for each individual student.
- Supervised students when administering medications to maintain patient safety.
- Prepared and delivered lectures to students on topics such as pharmacology, psychology, anatomy and physiology and community health care practices.
- Developed and created clinical assignments to assess student skills including vital signs, administration of injections/medications, EKG's, CLIA waived labs and phlebotomy.
- Maintained student attendance records and grades using Salesforce and Canvas.
NCP/EHR Trainer
Cross Timbers Health Clinics, Inc
03.2006 - 01.2015
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
- Facilitated virtual, in-person and blended learning sessions.
- Trained and mentored new personnel hired to fulfill various roles.
- Wrote training manuals for administrative and clinical employees and according to strict company guidelines and protocols.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Developed instructional materials and written practice tests for administrative and clinical training courses.
- Designed and delivered web-based, self-directed learning materials.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Certified Clinical Medical Assistant
Cross Timbers Health Clinics, Inc
03.2006 - 01.2015
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
Medical Records Supervisor
Cross Timbers Health Clinics, Inc
03.2006 - 01.2010
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Sorted and distributed incoming and outgoing medical records.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Followed up with medical staff regarding missing information in patient records.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.
- Maintained accuracy, completeness, and security for medical records and health information.
- Generated and maintained statistical data related to medical records.
- Tracked and monitored requests for medical records release.
- Transcribed and entered patient medical information into electronic medical records systems.
- Assisted in training new staff on medical record processing and filing procedures.
- Input data into computer programs and filing systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Reported personnel needs to fill vacant or upcoming vacant positions.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Verified accuracy of patient information in medical records.
- Liaised with nursing staff to discuss medical records and budget issues.
- Developed and implemented new filing system for medical records to improve efficiency.
- Identified new methods to optimize medical records management.
- Scanned and uploaded medical records into electronic medical records system.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Assisted in preparation of medical reports for external parties.
- Followed exact procedures for handling transfers and other releases of medical records.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Processed and tracked requests for medical records from external organizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Managed Direct Reports
- Staff Hiring and Retention
- Responsible for training and development and performance evaluations
Education
Certified Medical Assistant -
Allied Health Institute
2011
High School Diploma - undefined
East Central High School
1995
Skills
- Business Management
- Curriculum Development
- Group and Individual Instruction
- Strategic Planning
- Organizational Leadership
- Personnel Supervision
- Employee Work Scheduling
- New Hire Orientation
- Instructional Techniques
- Online Training
- Training Manuals and Materials
- Develop Training Programs
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Program Director
Vandelay Education
01.2015 - 09.2022
CCMA Subject Matter Expert/Learning and Development Specialist
Zollege/Vandelay Education
01.2015 - 09.2022
CCMA Lead Instructor
Austin Medical Assistant School
01.2015 - 07.2019
Certified Clinical Medical Assistant
Cross Timbers Health Clinics, Inc
03.2006 - 01.2015
Medical Records Supervisor
Cross Timbers Health Clinics, Inc
03.2006 - 01.2010
NCP/EHR Trainer
Cross Timbers Health Clinics, Inc
03.2006 - 01.2015
Certified Medical Assistant -
Allied Health Institute
High School Diploma - undefined
East Central High School
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