Misty Vanover
Hattiesburg,MS
Summary
Dedicated Refunds Specialist adept at handling clerical tasks such as copying, filing and payment processing with minimal oversight. Skilled listener, speaker and complex problem-solver. Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities.
Overview
18
18
years of professional experience
Work History
Refunds Specialist
Hattiesburg Clinic
Hattiesburg, MS
01.2013 - Current
- Research and refund overpayments on accounts.
- Electronically submit insurance company medical records to verify claims for payment.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- In the process of learning how to resubmit corrected claims for payment.
Office Manager
Eye Examiners
Hattiesburg, MS
04.2006 - 09.2012
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Leveraged full field of optometric instruments and equipment to determine patient visual acuity, amplitude of accommodation and refractive state.
- Maintained sanitary work environment by disinfecting equipment, disposing of used supplies and cleaning exam rooms.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Waitress
Cane Creek
Hattiesburg, MS
06.2004 - 03.2006
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
High School Diploma -
Petal High School
Petal, MSSkills
- Customer Satisfaction
- Adding, Calculating and Billing Machines
- Account Posting
- Customer Contact
- Accounts Payable and Accounts Receivable
- Billing Codes
- Medical records
Timeline
Refunds Specialist
Hattiesburg Clinic
01.2013 - Current
Office Manager
Eye Examiners
04.2006 - 09.2012
Waitress
Cane Creek
06.2004 - 03.2006
High School Diploma -
Petal High School
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