Jessi Exum
Paris
Overview
3
3
years of professional experience
Work History
Clothing Associate
Wal-Mart Supercenter
Paris
07.2024 - 04.2025
- Restocked shelves with new merchandise as it arrived from vendors.
- Ticketed, arranged and displayed merchandise to promote sales.
- Ensured that dressing rooms were kept neat and orderly at all times during business hours.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Organized displays to maintain an attractive presentation of products for customers.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Service Desk Team Lead
Atwoods
Paris
02.2023 - 07.2024
- Maintained knowledge base documentation for commonly encountered issues, providing guidance for future resolution efforts.
- Reviewed open incidents to assess accuracy of information provided by customers.
- Responded promptly to customer inquiries via phone or email, resolving any outstanding issues quickly and efficiently.
- Managed day-to-day operations of the Service Desk team, including scheduling shifts and assigning tasks.
- Trained new staff members in service desk functions and processes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Followed all company policies regarding loss prevention procedures.
Cashier
Shoe Department
Paris
01.2022 - 02.2023
- Answered customers' questions and provided information on store procedures or policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers promptly and responded to questions.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Counted and balanced cashier drawers.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Prairiland
Pattonville01-2024
Skills
- Product display and merchandising
- Supply chain optimization
- Exemplary customer service
- Inventory oversight
- Loss prevention techniques
- Leadership and team building
- Promotional sales strategies
Accomplishments
- Achieved top 5 in the company for extended warranty sales - Atwoods
- Graduated top 10% of class
Timeline
Clothing Associate
Wal-Mart Supercenter
07.2024 - 04.2025
Service Desk Team Lead
Atwoods
02.2023 - 07.2024
Cashier
Shoe Department
01.2022 - 02.2023
High School Diploma -
Prairiland