Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessi Exum

Paris

Overview

3
3
years of professional experience

Work History

Clothing Associate

Wal-Mart Supercenter
Paris
07.2024 - 04.2025
  • Restocked shelves with new merchandise as it arrived from vendors.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Ensured that dressing rooms were kept neat and orderly at all times during business hours.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Organized displays to maintain an attractive presentation of products for customers.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Service Desk Team Lead

Atwoods
Paris
02.2023 - 07.2024
  • Maintained knowledge base documentation for commonly encountered issues, providing guidance for future resolution efforts.
  • Reviewed open incidents to assess accuracy of information provided by customers.
  • Responded promptly to customer inquiries via phone or email, resolving any outstanding issues quickly and efficiently.
  • Managed day-to-day operations of the Service Desk team, including scheduling shifts and assigning tasks.
  • Trained new staff members in service desk functions and processes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Followed all company policies regarding loss prevention procedures.

Cashier

Shoe Department
Paris
01.2022 - 02.2023
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Greeted customers promptly and responded to questions.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customer questions and provided store information.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Counted and balanced cashier drawers.
  • Resolved customer complaints professionally in accordance with company policy.

Education

High School Diploma -

Prairiland
Pattonville
01-2024

Skills

  • Product display and merchandising
  • Supply chain optimization
  • Exemplary customer service
  • Inventory oversight
  • Loss prevention techniques
  • Leadership and team building
  • Promotional sales strategies

Accomplishments

  • Achieved top 5 in the company for extended warranty sales - Atwoods
  • Graduated top 10% of class

Timeline

Clothing Associate

Wal-Mart Supercenter
07.2024 - 04.2025

Service Desk Team Lead

Atwoods
02.2023 - 07.2024

Cashier

Shoe Department
01.2022 - 02.2023

High School Diploma -

Prairiland

Similar Profiles

CREATE PROFILE
Jessi Exum