Misty Vincent
Northlake,TX
Summary
Experienced in the healthcare industry, possessing a deep understanding of healthcare practices, compliance standards, and operations. Strong problem-solving skills and clear communication abilities to effectively address any challenges that may arise. Positive and upbeat personality fostering a productive and collaborative work environment. Advanced proficiency in MS Office for streamlining processes and enhancing efficiency.
Overview
11
11
years of professional experience
Work History
Medical Front Office Receptionist
THPG-Talbott Family Medicine
06.2024 - 02.2025
- Verified and updated demographic and other personal client information with respect to personal boundaries when requesting important details, while adhering to strict HIPAA guidelines to protect patient privacy
- Maintained current and accurate medical records
- Managed multi-line phone system and pleasantly greeted patients
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Transcribed phone messages and relayed to appropriate healthcare providers
- Organized and Maintained Cleanliness of waiting room by stacking magazines, removing trash, and cleaning glass
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company
- Prepared and processed patient referrals and transfer requests
- Performed various administrative tasks by filing, copying and faxing documents
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Greeted and interacted with patients to provide information, answered questions and assisted with appointment scheduling
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Obtained payments from patients and scanned identification and insurance cards
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Received and routed laboratory results to correct clinical staff members
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Registered and verified patient records before triage with most up-to-date information
- Utilized Epic Program to schedule patients for routine and complex procedures
Residential Aide- Night Staff
BayMark - MT. Sinai Wellness Center
06.2023 - 02.2024
- Provided support to patients throughout their treatment
- Maintained hourly or specialized observation checks assigned to RA
- Completed EMR notes
- Room Checks
- Room searches upon suspicion
- Luggage and robe searches upon admission
- Processed intakes and discharges along with paperwork
- Provided educational and emotional support for patients and encourage them to attend classes
- Transported patients to ED, Assist with 1013 patients
- De-escalated situations between clients
- Maintained contact with clinical staff and administrators
Program Associate, Health and Safety Coordinator
Avita Community Partners
06.2018 - 04.2023
- Collections, Accounts Payable and Receivable
- Pharmacy
- Medical Records Requests
- Conducted research to produce reports
- Maintained schedule for all Clinicians and Doctors
- Scheduled appointments
- Excellent client and staff relations
- Registered new patients, verified insurance, updated demographics
- Handled patients signing consents, copied ID's, insurance cards, or opened SCS
- Completed tasks and assignments associated with administrative support
- Monitored building in compliance with state regulations
- Quarterly drill
Patient Navigator
Mountain Lakes Medical Center
07.2017 - 03.2018
- Greeted patients and obtained demographics
- Verified insurance and eligibility, obtained pre-certification
- Identified patient responsibility, collected copays/ deductibles, and co-insurance
- Provided financial counseling when appropriate
- Ran daily reports
- Balanced and closed all daily payment batches
- Answered phones and transferred to appropriate personnel
- Scheduled patients for outpatient services, pain clinic
Patient Registrar
Dallas Medical Center
07.2014 - 02.2017
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Registered patients for Labor and Delivery, Radiology, SOP, MIP, ICU, ER
Education
Bachelor of Science - Healthcare Management
Walden University
Minneapolis, MN01-2026
Skills
- Advanced Microsoft Office Skills
- CareLogic and Epic Fluency
- CPT and ICD-10 Coding Familiarity
- Strong Understanding of Medical Terminology
- Substance Abuse, Mental Health and Hospital Experience
- EMR System Administration
- Adapt Quickly to Dynamic Environments
- Reliable Team Contributor
- Proficient in Relationship Building
- Conflict Resolution, De-escalation Focus
Timeline
Medical Front Office Receptionist
THPG-Talbott Family Medicine
06.2024 - 02.2025
Residential Aide- Night Staff
BayMark - MT. Sinai Wellness Center
06.2023 - 02.2024
Program Associate, Health and Safety Coordinator
Avita Community Partners
06.2018 - 04.2023
Patient Navigator
Mountain Lakes Medical Center
07.2017 - 03.2018
Patient Registrar
Dallas Medical Center
07.2014 - 02.2017
Bachelor of Science - Healthcare Management
Walden University
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