Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Misty Vincent

Misty Vincent

Denton,TX

Summary

Mental health professional with extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings. Focused on delivering compassionate care and fostering positive, team-oriented environment.

Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.

Overview

11
11
years of professional experience

Work History

Mental Health Technician

University Behavioral Health
03.2025 - Current
  • Working in a 104- bed inpatient psychiatric hospital
  • Provides continuous patient care, supervision, interaction, and role modeling to patients
  • Take all patients vitals and record properly
  • Utilize sound judgment during assessment and observe and document in a patient's appearance, behavior or ability to work towards treatment plan goals

Medical Front Office Receptionist

THPG-Talbott Family Medicine
06.2024 - 02.2025
  • Verified and updated demographic and other personal client information with respect to personal boundaries when requesting important details, while adhering to strict HIPAA guidelines to protect patient privacy
  • Maintained current and accurate medical records
  • Managed multi-line phone system and pleasantly greeted patients
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Transcribed phone messages and relayed to appropriate healthcare providers
  • Organized and Maintained Cleanliness of waiting room by stacking magazines, removing trash, and cleaning glass
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company
  • Prepared and processed patient referrals and transfer requests
  • Performed various administrative tasks by filing, copying and faxing documents
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts
  • Organized and maintained patient chart filing system to promote quick data finding for staff
  • Greeted and interacted with patients to provide information, answered questions and assisted with appointment scheduling
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
  • Obtained payments from patients and scanned identification and insurance cards
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Received and routed laboratory results to correct clinical staff members
  • Completed administrative patient intakes with case histories, insurance information and mandated forms
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments
  • Registered and verified patient records before triage with most up-to-date information
  • Utilized Epic Program to schedule patients for routine and complex procedures

Residential Aide- Night Staff

BayMark - MT. Sinai Wellness Center
06.2023 - 02.2024
  • Provided support to patients throughout their treatment
  • Maintained hourly or specialized observation checks assigned to RA
  • Completed EMR notes
  • Room Checks
  • Room searches upon suspicion
  • Luggage and robe searches upon admission
  • Processed intakes and discharges along with paperwork
  • Provided educational and emotional support for patients and encourage them to attend classes
  • Transported patients to ED, Assist with 1013 patients
  • De-escalated situations between clients
  • Maintained contact with clinical staff and administrators

Program Associate, Health and Safety Coordinator

Avita Community Partners
06.2018 - 04.2023
  • Collections, Accounts Payable and Receivable
  • Pharmacy
  • Medical Records Requests
  • Conducted research to produce reports
  • Maintained schedule for all Clinicians and Doctors
  • Scheduled appointments
  • Excellent client and staff relations
  • Registered new patients, verified insurance, updated demographics
  • Handled patients signing consents, copied ID's, insurance cards, or opened SCS
  • Completed tasks and assignments associated with administrative support
  • Monitored building in compliance with state regulations
  • Quarterly drill

Patient Registrar

Dallas Medical Center
07.2014 - 02.2017
  • Coordinated with nursing staff to process and direct patients to appropriate departments
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Registered patients for Labor and Delivery, Radiology, SOP, MIP, ICU, ER

Education

Bachelor of Science - Healthcare Management

Walden University
05-2029

Skills

  • Advanced Microsoft Office Skills
  • Proficient in Relationship Building
  • Reliable Team Contributor
  • Adapt Quickly to Dynamic Environments
  • EMR System Administration
  • Substance Abuse, Mental Health and Hospital Experience
  • Strong Understanding of Medical Terminology
  • CPT and ICD-10 Coding Familiarity
  • CareLogic, Epic Fluency and others
  • Advanced Microsoft Office Skills

Timeline

Mental Health Technician

University Behavioral Health
03.2025 - Current

Medical Front Office Receptionist

THPG-Talbott Family Medicine
06.2024 - 02.2025

Residential Aide- Night Staff

BayMark - MT. Sinai Wellness Center
06.2023 - 02.2024

Program Associate, Health and Safety Coordinator

Avita Community Partners
06.2018 - 04.2023

Patient Registrar

Dallas Medical Center
07.2014 - 02.2017

Bachelor of Science - Healthcare Management

Walden University

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