Personable and dedicated Customer Service Representative with extensive experience in Medical and Trucking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action.
Hi, I’m
Misty Wache
Lakeland,Florida
Summary
Overview
30
years of professional experience
Work History
Revd Up Trucking
Transportation Dispatcher
08.2023 - Current
Job overview
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
PAK AUTO TRANSPORTERS, LLC
ACCOUNTANT
06.2021 - 02.2023
Job overview
- Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines
- Evaluated services rendered and generated invoices for clients
- Responded to client inquiries regarding billing discrepancies by researching issues
- Processed refunds and overpayments for clients by crediting customer accounts or giving bill credits
- Opened, sorted and monitored claims
- Developed and updated spreadsheets in goggle work space to track claims information
- Created case files, professional correspondence and claims notices
- Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month
- Resolved vendor and employee inquiries about invoices and purchases quickly through research
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Rudolph J. linhuber, DDS
OFFICE MANAGER
11.2001 - 06.2021
Job overview
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Managed office inventory and placed new supply orders
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Coded and entered daily invoices with in-house accounting software
- Reviewed files and records to obtain information and respond to requests for patients and or insurance companies
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently
- Collaborated with carriers to resolve discrepancies in insurance payments.
Paris deli
CUSTOMER SERVICE MANAGER
03.1999 - 11.2001
Job overview
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Upheld quality control policies and procedures to increase customer satisfaction
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
Winn Dixie Supermarket
CASHIER
10.1993 - 03.1999
Job overview
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Trained new team members in cash register operation, stock procedures and customer services
- Learned roles of other departments to provide coverage and keep store operational
- Answered customer questions and provided store information.
Education
Shiloh Christian AcademyGretna, LA
High School Diploma
05.1997
University Overview
Skills
- Medical Billing and Collections
- Effective and Professional Communication
- Flexible and Adaptable
- Financial Statements Review
- Accounting Records Analysis
- Problem-Solving
- Verbal and Written Communication
- Decision Making
- Responding to Difficult Customers
- Customer Data Confidentiality
- Shipping and Receiving
- Understanding Inbound and Outbound Calling
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Telephone Etiquette
- Escalation of Issues
- Logistical Operations
- Relationship Building
- Documentation and Paperwork
- Trucking Dispatching
- Critical Decision-Making
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Transportation Dispatcher
Revd Up Trucking
08.2023 - Current
ACCOUNTANT
PAK AUTO TRANSPORTERS, LLC
06.2021 - 02.2023
OFFICE MANAGER
Rudolph J. linhuber, DDS
11.2001 - 06.2021
CUSTOMER SERVICE MANAGER
Paris deli
03.1999 - 11.2001
CASHIER
Winn Dixie Supermarket
10.1993 - 03.1999
Shiloh Christian Academy
High School Diploma
Similar Profiles
James AndersonJames Anderson
Concrete Pump Operator at An Mar Concrete Revd Concrete PumpingConcrete Pump Operator at An Mar Concrete Revd Concrete Pumping
Connor FeliceConnor Felice
Cashier at Revd UpCashier at Revd Up
Lew MatthewsLew Matthews
Commercial Truck Driver at BJJ Trucking/Foodliner TruckingCommercial Truck Driver at BJJ Trucking/Foodliner Trucking
Bailey WhiteBailey White
Employment Specialist at Center For Independent LivingEmployment Specialist at Center For Independent Living
Luisel MendezLuisel Mendez
Administrador at Combinado CárnicoAdministrador at Combinado Cárnico