Misty Waddleton
McDonough,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven professional seeking position as Project Manager, Data Analytics. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Focused on exceeding objectives offering advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
28
28
years of professional experience
Work History
Director of Customer Information Systems
Snapping Shoals EMC
Covington, GA
08.2008 - 06.2022
- Interviewed, hired, trained and mentored 10 staff by coaching daily, leading performance reviews and offering constructive feedback in performance of their duties.
- Directs business processes and operational procedures in need of improvement and develop solutions.
- Serves as project manager on corporate-wide projects and initiatives.
- Worked closely with management teams to plan, develop, coordinate and execute projects.
- Oversea accounts receivable and ensured was reconciled daily.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet customers vision, mission and purpose.
- Maintained complete and accurate information and their billing of over 100,000 customers.
- Led and assisted software upgrade projects by working and coordinating with software provider, and programmers for integrations.
- Directed CIS Analyst and CIS Coordinator on major projects, rates studies, and implement all functionality of all systems.
- Develop SQL queries and reports to ensure data integrity of all systems.
Customer Information Systems Analyst
Snapping Shoals EMC
Covington, GA
05.2006 - 07.2008
- Planned and designed system improvements to meet changing demands.
- Installed improvements and adjusted parameters to optimize functionality.
- Managed CIS, MDMS, AMI and Payment Solutions systems.
- Trained users and supported variety of problems with many pieces of software.
- Ensure all yearly processes are tested, complete and accurate.
- Analyze data input and output to ensure accuracy in all systems.
- Develop SQL queries for all new business processes and projects to ensure accuracy of all systems.
- Provide business process specifications for development team on all approved projects.
- Perform system administration functions within all systems, including billing UDO's, scheduling jobs, review job statuses and messages
Customer Support
Snapping Shoals EMC
Covington, GA
12.1999 - 05.2006
- Helped cultivate and maintain business relationships by professionally handling customer needs.
- Developed working knowledge of CRM to effectively track customer service.
- Coordinated responses and resources to handle special customer requests.
- Documented customer complaints and completed corrective action requests.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Liaised between clients and support team to quickly resolve issues.
Executive Office Administrator
New England Financial
Atlanta, GA
08.1994 - 12.1999
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep office on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Reconciled account files and produced monthly reports to keep new business clerks informed about office operations.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Compiled and distributed reports and contracts, auditing data prior to new business approvals to promote accuracy.
- Edited proposals, transmittals and memorandums for organizational support.
Education
BBA - Business Administration, Management And Operations
Asher School of Buisness
Tucker05.1995
Skills
- Project Manager and Project Team Coordination
- Advanced Data Analytics and Systems Analysis
- Business Performance Data Analysis and Process Improvement
- System Upgrades and Implementation
- Critical Problem Solving
- Financial and Economic Data
- Spreadsheet Development and Pivot Tables
- Capital and Resource Allocation
- Documentation Management
- Accounts Payable and Accounts Receivable
- Develop SQL queries with Toad for Oracle
- Researching and Compiling Data
Timeline
Director of Customer Information Systems
Snapping Shoals EMC
08.2008 - 06.2022
Customer Information Systems Analyst
Snapping Shoals EMC
05.2006 - 07.2008
Customer Support
Snapping Shoals EMC
12.1999 - 05.2006
Executive Office Administrator
New England Financial
08.1994 - 12.1999
BBA - Business Administration, Management And Operations
Asher School of Buisness
Similar Profiles
Jeremy FullerJeremy Fuller
Crew Leader at Snapping Shoals EMCCrew Leader at Snapping Shoals EMC
Heidy FlukerHeidy Fluker
Bilingual Member Care Representative (Call Center) at Snapping Shoals EMCBilingual Member Care Representative (Call Center) at Snapping Shoals EMC
Amanda IronsAmanda Irons
Spa Concierge at Marriott Shoals Spa at the ShoalsSpa Concierge at Marriott Shoals Spa at the Shoals