Misty Walkup
Goodland,IN
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. I have a strong passion for providing a fun and safe environment for all employees and guest. Food safety is a top priority in training programs.
Overview
16
16
years of professional experience
Work History
Area Director in Training
O'Charley's, Restaurant Growth Service
01.2023 - 08.2023
- For the last six months I overseen 2 locations as the GM
- I take pride in running a consistent P&L
- With Applebee's I was working on being a Training GM and had 2 MITS
- With O'Charley's I trained 10 MITS
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed field training to enhance participants' skills.
Training General Manager
O'Charley, s
01.2020 - 01.2023
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Assisted in development of employee assessments to measure training value.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Overseen daily operations
- Formulated declining budgets to aligned with monthly P&L
- Worked on Local Marketing to increase sales volume
General Manager
Applebee's, Apple American Group
01.2015 - 01.2020
- GM for 3 years
- Bar/Service manager for 2 years
- Key holder/hourly employee for 3 years prior
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Monicals Pizza Assistant Manager
01.2011 - 01.2012
- Ran Shifts, Assisted with training and cleaning of the store.
General Manager
Elkton Municipal Lounge and Liquor
01.2008 - 01.2011
- Made schedules, ordered product, scheduled events and specials, bartend and supervise shifts.
- Hiring, Training MITS, Schedules, Marketing.
Education
1998
undefined
1997
Skills
- Staff Leadership
- Personnel Training and Development
- Daily Schedule Creation
- Performance Management
- New Employee Orientation
- Customer Satisfaction
- Servsafe Certified
- Liquor License is Current
- Inventory Assessments
Timeline
Area Director in Training - O'Charley's, Restaurant Growth Service
01.2023 - 08.2023
Training General Manager - O'Charley, s
01.2020 - 01.2023
General Manager - Applebee's, Apple American Group
01.2015 - 01.2020
Monicals Pizza Assistant Manager -
01.2011 - 01.2012
General Manager - Elkton Municipal Lounge and Liquor
01.2008 - 01.2011
St. Joseph Catholic College - ,
Sheldon High School - ,
Similar Profiles
Zach ValenciaZach Valencia
Server at O'Charley's Restaurant & BarServer at O'Charley's Restaurant & Bar
Delaney NicholsDelaney Nichols
Waitress at O'Charley's Restaurant & BarWaitress at O'Charley's Restaurant & Bar
Katherine WardKatherine Ward
Server at O'Charley's Restaurant & BarServer at O'Charley's Restaurant & Bar