Summary
Overview
Work History
Education
Skills
Timeline
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Misty Walters

Summary

Dynamic customer service professional with experience at Walgreens, excelling in problem resolution and team collaboration. Proven track record in enhancing customer satisfaction through effective complaint handling and active learning. Skilled in POS system operation, achieving a 95% accuracy rate in cash transactions. Adept at fostering positive customer relationships and streamlining processes for improved efficiency.

Knowledgeable with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.

Seasoned Customer Associate with 30 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Walgreens
08.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
  • Worked in the photo lab processing order.
  • Fex drop off store

Cashier

Walmart
07.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Cashier

Circle K
08.2020 - 07.2023
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

Animal Science

San Joaquin Valley College
Fresno, CA
01-2000

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Guest services
  • Stock replenishment
  • POS system operation
  • Refunds and exchanges
  • Point of sale systems
  • Active learning
  • Customer focus
  • Complaint handling

Timeline

Customer Service Associate

Walgreens
08.2024 - Current

Cashier

Walmart
07.2023 - 07.2024

Cashier

Circle K
08.2020 - 07.2023

Animal Science

San Joaquin Valley College

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