Misty Widgeon
Americus,GA
Summary
Seasoned Test Analyst with extensive experience designing and implementing quality assurance tests. Evaluated test objectives to develop and implement test procedures optimized for relevant results. Reported on test results and suggested interpretations relevant to product applications and further test development. Oriented towards streamlining testing and reporting processes to lower costs and optimize production efficiency.
Overview
11
11
years of professional experience
Work History
Account Manager
Rapid Hire Pro
04.2024 - Current
- Source and identify qualified candidates through GoHighLevel
- Develop and maintain relationships with potential candidates
- Screen resumes and applications to identify potential candidates
- Scheduled interviews for clients on 18 accounts managed
- Administer pre-employment assessments and background checks
- Develop and implement recruiting strategies to attract qualified candidates
- Track and report on recruiting metrics
- Maintain accurate records of all recruiting activities
- Collaborate with hiring managers to understand job requirements and desired qualifications.
Test Analyst II
TSYS
03.2015 - 03.2019
- Conducted requirements based testing before and after production migration to verify accuracy, development and changes made to the designated application
- Created test plans, test scripts, and detailed documentation for each project and change that is tested
- Applied various types of testing techniques (i.e unit, integration, functional, regression, acceptance testing)
- Perform test analysis on simple to moderate level project requirements and reported issues
- Identified and design processes aimed at increased efficiency, performance and reliability
- Assisted with using automation tools and learned how to improve testing proficiency and accuracy
- Assisted stakeholders, business, developers and other analysts to develop test plans, conditions and cases (set of inputs, execution preconditions, and expected outcomes developed for a particular objective, such as to exercise a particular program path or to verify compliance with a specific requirement) to be used in testing, and performed test data conditioning and execution of test sets
- Built a base knowledge of using multiple environments to validate test conditions and reviewed data values while learning the various components of the systems and the applications
- Proficient in documenting test results as well as developing techniques to create detailed and accurate defect reports as well as positive testing results
- Followed all defects through to resolution and closure
- Developed knowledge of procedures, methodology and/or application standards, to include payment card industry and security related compliance, and how they are applied.
CSR II
TSYS
06.2013 - 03.2015
- June 2013 completed training on 16 banks, as of October 2013 considered an expert agent on all 60+ banks in the Risk Management Call Center
- Offered and accepted a stretch opportunity in February 2014 to become a member of leadership and support for the escalation gate and to resurrect the Help Desk within the Risk Management Call Center
- Provided assistance to training team; creating training flashes, policy updates and provided information needed for weekly training
- Direct contact with Client Representatives and Business Analyst to correct client concerns, system updates/enhancements, and to improve workflows within the applications used
- Excellent verbal and written communication capabilities with clients, customers, and call center agents
- Detail oriented, great organizational skills and knowledgeable in research skills
- Proficient in product knowledge, policies and procedures
- Effective in providing updates and implementing new procedures to floor agents
- Familiar with Visa/Mastercard Fraud and Non Fraud dispute regulations and guidelines and Fraud and Non Fraud dispute initiation and investigations
- Proficient in IBM Mainframe, Risk GUI, Reason 8 Fraud Report, TCI - Insite all through TSYS.
Education
GED -
Tillinghurst Adult Education
Columbus, Ga01.2005
Skills
- Administration
- Interpersonal Skills
- Business Analysis
- Account Management
- Customer Satisfaction
- Strategic Planning
- Customer Relationships
- Relationship building and management
- Issue Resolution
- Account development
- Documentation And Reporting
References
Available Upon Request
Timeline
Account Manager
Rapid Hire Pro
04.2024 - Current
Test Analyst II
TSYS
03.2015 - 03.2019
CSR II
TSYS
06.2013 - 03.2015
GED -
Tillinghurst Adult Education
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