Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Welch

Herriman,UT

Summary

Customer focused and personable. I am quick to connect and build relationships.

I am a great team player that takes accountability and collaborates for my team's success. I initiate ideas to create process improvement and support. I am detail oriented and able to work independently.

I am organized, tolerant of uncertainty and manage my time to the fullest and do very well under pressure. I am able to prioritize and multitask high volume of customer inquiries in a timely and effective manner.

I am an honest, outgoing and a positive person and will always pursue growth in my professional and personal development.

Overview

8
8
years of professional experience

Work History

General Manager

Valley Collision Center
Draper , UT
08.2022 - Current

Meet or exceed location revenue goals and other KPIs: Directed the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs

Oversaw assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint

Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed

Monitor and attain production goals and standards: Ensure all repairs are in line with Valley Collision and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety

Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave

Carried out daily production flow: Communicate with team (Body Technicians, Repair Planners, Shop Assistants) to ensure production is moving as needed to meet delivery requirements

Service Advisor

Valley Collison
Draper, UT
09.2020 - 07.2022

Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.

Manage each repair throughout the process and ensure quality standards by performing in-process QC.

Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for customers.

Senior Repair Planner

Service King Collision
Salt Lake, UT
01.2018 - 09.2020

Review point of impact and assess damages on vehicles and write a preliminary estimate in the CCCOne estimating system. Once completed I ensure carrier specific requirements are completed. Order required parts from preferred vendors and manage overall gross profit.

Communicate repair plan to the customer, repair team and General Manager.

Review all data procedures for/with Body Technicians and complete post-scanning and calibrations for each vehicle in the repair process.

Manage each repair throughout the process and ensure quality standards by performing in-process QC. Finalize estimates according to Insurance DRP’s, including Geico, Allstate, USAA, Travelers, etc.

Service Advisor Assistant

Service King Collision
Salt Lake, UT
11.2016 - 12.2018

Greet customers by phone or in-person; educate customers about the collision repair process and repair techniques and approximate repair time; scheduling and monitor repairs. Coordinating sublets and all other aspects of the repair necessary to provide the customers with the most quality repair available. Frequently communicate repair status updates to customers via call or text. Perform the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations.

Administrative tasks included collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls.

Education

High School Diploma -

Jordan HighSchool
Sandy, UT
06-1998

Automotive

I-Car

Collision Repair Software

CCCONE

Enterprise Rental portal

ARMS

OEM Repair Procedures

ALLDATA

Skills

  • Account Management
  • Distribution Management
  • Process Automation
  • Business Administration
  • Schedule Management
  • Service Quality Improvement
  • Business Development
  • Workflow Planning
  • Quality Management
  • Customer Retention
  • Operations Oversight
  • Relationship Building
  • Staff-Retention Programs
  • Operations Management
  • Staff Training
  • Team Oversight
  • Interpersonal Skills
  • Inventory Control

Timeline

General Manager

Valley Collision Center
08.2022 - Current

Service Advisor

Valley Collison
09.2020 - 07.2022

Senior Repair Planner

Service King Collision
01.2018 - 09.2020

Service Advisor Assistant

Service King Collision
11.2016 - 12.2018

High School Diploma -

Jordan HighSchool

Automotive

I-Car

Collision Repair Software

CCCONE

Enterprise Rental portal

ARMS

OEM Repair Procedures

ALLDATA
Misty Welch