Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Misty Martinez

Camden,AR

Summary

HealthCare with a solid reputation of exceptional service and more than Z{ 15 ] years assisting high-profile clients. Experienced Personal Assistant successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling childcare and household tasks. Efficient, accurate and detail-oriented Personal Assistant who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Secretary Bookkeeper

Tosh Service Center
Sayre, OK
03.2015 - 08.2017
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered telephone inquiries from clients, vendors and the public.
  • Received and routed business correspondence to correct department or staff member.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

Cashier Sales Associate

Hutchs C-Store
Sayre, Oklahoma
02.2013 - 03.2016
  • Greeted customers promptly.
  • Assisted customers in selecting items based on needs.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Assisted on sales floor as needed to maintain service standards.

  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Verified that all customers received receipts for their purchases.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.

HTS Worker

Jones Health Care
Anadarko, OK
07.2012 - 04.2015
  • Strategically planned methods to achieve operational goals and targets.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Coordinated the allocation of nursing service equipment and supplies within the facility and established guidelines for efficient, economical use.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained sanitary residents' and program rooms.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Maintained a clean, healthy and safe environment.
  • Cooked appetizing and satisfying meals and snacks.
  • Obtained household supplies and ran daily errands.
  • Helped residents programming goals and increase their independence.
  • Reported any unusual circumstances in the patients’ condition or environment.

Main Office Billing and HTS Worker

SageBrush Inc.
Sayre , Oklahoma
03.2011 - 11.2012
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Streamlined daily reporting information entry for efficient record keeping purposes.

Correctional Officer Sergeant

Northfork CCA
Sayre, Oklahoma
03.2007 - 04.2011
  • Conducted routine and emergency head counts.
  • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Completed intake paperwork, fingerprints and searches.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Booked new inmates into facility and processed inmates for release.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Determined and assigned inmates to appropriate housing.
  • Made sure holding areas were cleaned and that prisoners were served meals on time.
  • Observed behavior of residents individually and in groups.
  • Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.

HTS Worker

Searchlight Inc
Hobart, OK
01.1998 - 02.2003
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Presented case history material to review and discussion with other staff members.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Involved clients’ family members in planning social service programs.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Documented psychiatric services and responses to treatment in patient case files.
  • Mediated conflicts within families to clarify and resolve underlying issues.

Education

High School Diploma - undefined

Clinton High School
Clinton Oklahoma
1993

Skills

  • Strategic event planning
  • Top-rated sales performance
  • Quality assurance
  • Accounting
  • Excellent planner and coordinator
  • Human Resources Management (HRM)
  • Highly organized
  • Childcare experience
  • Meeting planning
  • Time management
  • Professional and mature
  • Invoice processing
  • Filing and data archiving
  • Customer service-oriented

Certification

  • Home Health Aid Certified (HHA)
  • CPR certified through American Heart Association
  • References available upon request.

Timeline

Secretary Bookkeeper

Tosh Service Center
03.2015 - 08.2017

Cashier Sales Associate

Hutchs C-Store
02.2013 - 03.2016

HTS Worker

Jones Health Care
07.2012 - 04.2015

Main Office Billing and HTS Worker

SageBrush Inc.
03.2011 - 11.2012

Correctional Officer Sergeant

Northfork CCA
03.2007 - 04.2011

HTS Worker

Searchlight Inc
01.1998 - 02.2003

High School Diploma - undefined

Clinton High School

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Misty Martinez