Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty West

Derby,KS

Summary

Adept at enhancing patient experiences and streamlining appointment processes, I excelled as a Medical Receptionist at US Dermatology Partners. My expertise in EMR/EHR systems and commitment to professionalism significantly improved and keep improving over time. Skilled in multitasking and conflict resolution, I successfully maintained high standards of patient care and privacy.

Overview

3
3
years of professional experience

Work History

Medical Receptionist Supervisor

US Dermatology Partners
07.2024 - Current
  • Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at the front desk area.
  • Streamlined appointment scheduling for increased efficiency and patient convenience.
  • Ensured a clean and organized work environment by performing regular audits of reception areas.
  • Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Patient Registar

Stormont-Vail HealthCare
06.2021 - 07.2024
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
  • Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
  • Collected and processed co-payments and out-of-pocket charges using Software.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
  • Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
  • Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Education

High School Diploma -

James Madison High School
Georgia
2006

Skills

  • Reminder calls
  • Appointment management
  • Paperwork coordination
  • EMR / EHR
  • Medical office administration
  • Insurance verifications
  • Typing and filing
  • Co-payment collection
  • Petty cash management
  • Patient callbacks
  • Multitasking
  • Reliability
  • Conflict Resolution
  • Scheduling and calendar management
  • Professionalism
  • Staff Motivation
  • Epic,Nextgen & EMA

Timeline

Medical Receptionist Supervisor

US Dermatology Partners
07.2024 - Current

Patient Registar

Stormont-Vail HealthCare
06.2021 - 07.2024

High School Diploma -

James Madison High School

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Misty West