Misty Whitaker-Wingate
Fort Worth,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
25
25
years of professional experience
Work History
General Manager III
Advance Auto Parts
Saginaw, TX
06.2015 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Led employee evaluations with constructive feedback to boost performance.
- Created schedules and monitored payroll to remain within budget.
- Taught alertness and security tactics to reduce theft and losses.
- Guided management and supervisory staff to promote smooth operations.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Trained employees on duties, policies and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Administered employee discipline through verbal and written warnings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
- 7+ years of experience in marketing, business strategy, software, high tech, or management consulting
- 4+ years of analytical experience driving monetization and engagement growth for an enterprise high growth / high tech company
- Experience with B2B products and Enterprise purchasing cycles
- Experience writing SQL queries
- Self-motivated and comfortable working in an unstructured environment
- Demonstrated ability to provide recommendations for complex analytical problems based on sound rationale
- Proven ability to communicate with senior management including building business cases
- Excellent project management and organizational skills
- Ability to tell data driven stories clearly and concisely for a non-technical audience
- Ability to build financial models or product led growth models is a plus
Education
Some College (No Degree) - Human Resources Management
Capella University
OnlineSkills
- Performance improvements
- Policy/program development
- Supervision and training
- Cross-functional team management
- Sales team development
- Employee scheduling
- Sales planning and implementation
- Networking abilities
- Staff training
- Advertising and marketing
- Vendor relationships
- Safety assurance
- Staff development
- Dealership management
- Project management
- Team building and motivation
- Data review
- Team oversight
- Variance and risk analysis
- Client relations
- Customer experiences
- Leadership and team building
- Calm under pressure
- Training and coaching
- Communication skills
- Financial document control
- Budgeting and cost control strategies
- Staff supervision
- Product costing
- Profit and loss accountability
- Customer relationship management
- Sales expertise
- Project scope
- Proficient in excel, office 360
- Customer retention
- Salary structure/compensation analysis
- Recruiting and hiring
- Schedule management
- Employee development
- Compensation/benefits administration
- Team training and development
- Purchasing and planning
- Top talent recruiting, hiring and retention
Timeline
General Manager III
Advance Auto Parts
06.2015 - Current
Some College (No Degree) - Human Resources Management
Capella University
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