Misty Wilkins
Prattville,AL
Summary
Results-driven technical professional with extensive experience in field operations and strong commitment to achieving project goals. Proven ability to manage and execute field tasks effectively while fostering team collaboration and adaptability. Known for problem-solving skills and reliable performance in dynamic environments.
Overview
9
9
years of professional experience
Work History
Field Specialist
Technology Service Providers
04.2024 - Current
- One of four team members on the Best Practice Working Group; merged two separate skill sets into one cohesive group thereby meeting more customer requirements simultaneously with fewer resources
- Collaborated with fellow Best Practice committee members to rewrite the outdated Policy and Procedure Handbook for 38 fellow employees; streamlined company expectations into one cohesive document
- Subject Matter Expert in building, programming, and performing the Go-live function of medical software/hardware devices
Implementation Specialist
Omnicell Healthcare Co.
10.2021 - 04.2024
- Lead Specialist for a 1.78-million-dollar project; managed and aligned personnel and resources for 6 different geographical locations; lauded by customer leadership for expertise and leadership
- Program & On-the-ground lead on 2 projects worth $4.4M; 99 cabinets Live four weeks ahead of schedule
- Subject Matter Expert in building, program, Go-Lives of automated equipment for immediate hospital use
- Developed positive customer interaction with training on hardware and software to vital usage levels
- Constantly sought as mentor to new hires working remotely to ensure they perform/exceed expectations
IV Compounding Pharmacy Technician
Paragon Healthcare
11.2018 - 10.2021
- Responsible for compounding IV medications/ TPNs for 40+ home infusion patients on weekly basis
- Assists with verification of patient billing, insurance claims, and delivery tracking of medications
- Ensures patients are top priority by coordinating medical needs with doctors, hospitals, Home Health
- Provided over 1,000 hours helping 100+ patients with urgent needs via 24-hour on-call patient response
Sterile Products Pharmacy Technician III
Baptist Medical Center
07.2016 - 11.2018
- IV Room Technician responsible for chemo and other hazardous medications for three sister-hospitals
- Sole compounding technician for evening shift; prepares IVs for 364-bed hospital with a Level III NICU
- Responsible for six IV batches and compounding to ensure timely delivery of medication for patients
- Assists Pharmacists in verification process/preparation of NICU and adult Total Parenteral Nutrition (TPN)
- Manages inventory/performs monthly inspections of 30 medications to ensure in-date and patient safety
Education
Certificate - Pharmacy Technician
Virginia College
Montgomery, AL03.2014
Skills
- Project Management
- Technical proficiency
- Database Setup
- Workflow Management
- PTCB Certified
- Customer Lead implementations
- Pharmacy automation
- Collaborative Leadership Skills
- Onboarding help
- Cross-Functional Project Lead
Awards
McGyver Award, innovative solutions to multiple problems, Montgomery Public School System Parent of the Year, Dean's List Virginia College
Timeline
Field Specialist
Technology Service Providers
04.2024 - Current
Implementation Specialist
Omnicell Healthcare Co.
10.2021 - 04.2024
IV Compounding Pharmacy Technician
Paragon Healthcare
11.2018 - 10.2021
Sterile Products Pharmacy Technician III
Baptist Medical Center
07.2016 - 11.2018
Certificate - Pharmacy Technician
Virginia College
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