Misty Wilson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work History
Dietary Assistant
SRMC
Summersville
01.2023 - Current
- Assisted in meal preparation following dietary guidelines.
- Cooking meals for employees/visitors and ensuring proper presentation and temperature.
- Collaborated with kitchen staff to maintain cleanliness and organization of work areas.
- Monitored inventory levels of food supplies and reported shortages to management.
- Supported food safety practices by adhering to sanitation protocols in food handling.
- Monitored temperatures of prepared foods to ensure safe storage and consumption.
- Operated kitchen equipment such as mixers, grinders, slicers, steamers, ovens, and blenders.
- Demonstrated a strong commitment to providing excellent customer service at all times.
General Manager
PARMAR
Summersville
06.2022 - 01.2023
- Oversaw daily operations and ensured efficient workflow across all departments.
- Managed staff schedules and coordinated training programs for team development.
- Implemented inventory management systems to streamline supply chain processes.
- Led performance reviews and provided constructive feedback to team members.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
Homemaker
Mountain State Home Health
Summersville
10.2021 - 06.2022
- Identified needs of customers promptly and efficiently.
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients at all times.
- Communicated effectively with family members regarding client status and needs.
- Documented care activities and changes in client condition accurately and promptly.
- Trained new caregivers on best practices for client care and safety protocols.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Store Manager
Goodwill
Summersville
10.2018 - 01.2021
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service and teamwork.
- Oversaw inventory management, including stock replenishment and organization.
- Developed and implemented effective merchandising strategies to attract customers.
- Monitored sales performance and adjusted strategies for improved results.
- Resolved customer issues promptly to maintain a positive shopping experience.
- Conducted regular staff meetings to communicate goals and provide feedback.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Third Key Holder
Shoe Show
Summersville
07.2018 - 10.2018
- Assisted customers with product selections and provided exceptional service.
- Managed cash register operations and processed customer transactions efficiently.
- Organized merchandise displays to enhance store presentation and accessibility.
- Trained new staff on store policies, procedures, and customer service standards.
- Monitored inventory levels and assisted with stock replenishment as needed.
Attendant
Pattys
Summersville
10.2017 - 07.2018
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and kitchen.
- Handled cash register operations and processed customer payments accurately.
- Resolved customer complaints and inquiries with professionalism and care.
- Stocked supplies and managed inventory to support daily operations.
- Trained new attendants on procedures and best practices for efficiency.
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Interacted positively with guests and coworkers to build professional relationships.
Caregiver
Private Pay
Summersville
05.2011 - 10.2017
- Assisted clients with daily living activities and personal care needs.
- Administered medication and monitored health conditions as directed by healthcare providers.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients at all times.
- Communicated effectively with family members regarding client status and needs.
- Documented care activities and changes in client condition accurately and promptly.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Cashier
Lowe's
Summersville
01.2009 - 05.2011
- Operated cash register efficiently during peak hours.
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately and quickly for diverse payment methods.
- Maintained clean and organized checkout area for customer convenience.
- Handled returns and exchanges following company policies and procedures.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on register operations and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Pizza Maker
Little Caesars
Summersville
04.2006 - 09.2008
- Prepared dough and assembled pizzas according to established recipes and standards.
- Operated pizza ovens and kitchen equipment to ensure proper cooking temperatures.
- Managed inventory levels for ingredients and supplies to maintain stock availability.
Store Manager
Sambinos
Summersville
01.2005 - 04.2005
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service and teamwork.
- Oversaw inventory management, including stock replenishment and organization.
- Developed and implemented effective merchandising strategies to attract customers.
- Coordinated with community partners to promote store events and initiatives.
- Monitored sales performance and adjusted strategies for improved results.
Cashier
Little General
Summersville
06.2003 - 01.2005
Assistant Manager
Mcdonalds
Summersville
12.2001 - 06.2003
- Assisted in managing daily restaurant operations and staff scheduling.
- Oversaw inventory management and controlled food costs effectively.
- Trained new employees on service standards and procedures.
- Maintained cleanliness and compliance with health regulations in the kitchen.
- Coordinated team meetings to enhance communication among staff members.
- Implemented training programs to improve customer service skills.
- Resolved customer complaints promptly to ensure satisfaction levels remained high.
- Supported marketing initiatives to promote new menu items and specials.
- Managed customer service inquiries and complaints in a timely manner.
Cashier
Burger King
Summersville
04.2001 - 12.2001
Cashier
McDonalds
Summersville
05.1999 - 10.2000
- Operated cash register efficiently during peak hours.
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately and quickly for diverse payment methods.
Laborer
Summersville Summer Program
Summersville
06.1998 - 08.1998
- Supervised daily activities and ensured safety protocols were followed.
- Organized recreational activities and engaged participants in various programs.
- Collaborated with staff to develop schedules and maintain program flow.
- Followed safety protocols to minimize risks during labor tasks.
- Collaborated with team members to complete projects on schedule.
- Conducted routine inspections on tools and equipment for maintenance.
- Reported any issues or hazards to supervisors promptly for resolution.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Maintained clean and organized work areas to ensure safety standards.
Education
Nicholas County High School
Summersville, WVCNA - Nursing
NCCTC
Craigsville, WV 05.2002 - 05.2003
Skills
- Meal preparation
- Food safety
- Kitchen equipment operation
- Dietary guidelines
- Customer service
- Inventory management
- Staff training
- Workflow efficiency
- Performance reviews
- Sanitation protocols
- Problem solving
- Effective communication
- Team building
- Time management
- Conflict resolution
- Verbal communication
- Cooking techniques
- Portion control
- Allergen awareness
- Hygiene standards
- Food preparation
- Fast food experience
- Kitchen organization
Timeline
Dietary Assistant
SRMC
01.2023 - Current
General Manager
PARMAR
06.2022 - 01.2023
Homemaker
Mountain State Home Health
10.2021 - 06.2022
Store Manager
Goodwill
10.2018 - 01.2021
Third Key Holder
Shoe Show
07.2018 - 10.2018
Attendant
Pattys
10.2017 - 07.2018
Caregiver
Private Pay
05.2011 - 10.2017
Cashier
Lowe's
01.2009 - 05.2011
Pizza Maker
Little Caesars
04.2006 - 09.2008
Store Manager
Sambinos
01.2005 - 04.2005
Cashier
Little General
06.2003 - 01.2005
CNA - Nursing
NCCTC
05.2002 - 05.2003
Assistant Manager
Mcdonalds
12.2001 - 06.2003
Cashier
Burger King
04.2001 - 12.2001
Cashier
McDonalds
05.1999 - 10.2000
Laborer
Summersville Summer Program
06.1998 - 08.1998
Nicholas County High School