Misty Withtrow
Dallas,GA
Summary
Dependable and quick-learning team player with effective communication and organization skills. with great recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Dedicated to customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Respectful, punctual and hardworking.
Overview
18
18
years of professional experience
Work History
Office Assistant
Unified Premier Women's Care
01.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Surgery Scheduler
Webb Plastic Surgery
02.2021 - 08.2021
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Checked patients in and out and collected payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
Insurance Verification Specialist
Marietta Surgical Center
09.2019 - 02.2021
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Account Manager
Stearn-Montgomery & Proctor Law Firm
03.2018 - 03.2019
- Successful sales professional for prominent multi-attorney family law firm quickly able to determine the client's potential need for legal representation.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Prepared and conducted retainer meetings with clients.
- Responsible for meeting/exceeding daily, weekly, and monthly sales goals.
Patient Account Specialist
Pediatric And Adolescent Medicine, PA
07.2005 - 03.2019
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Responded to patient, family and external payer inquiries.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed and documented collection procedures and policies to comply with government regulations.
- Entered client details and notes into system for interdepartmental access and review.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Prepared reports detailing billing actions, flags and other key information.
- Reconciled statements with patient records.
- Utilized computer programs to create invoices, letters and other documents.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
No Degree -
Kennesaw State University
Kennesaw, GASkills
- Issue Resolution
- Complex Problem-Solving
- Customer Relationship Management
- Multi-Line Phone Proficiency
- Manage Calendars
- Data Recording
- Insurance Eligibility Verifications
- Verbal and Written Communication
- Schedule Management
- Filing
Timeline
Office Assistant
Unified Premier Women's Care
01.2023 - Current
Surgery Scheduler
Webb Plastic Surgery
02.2021 - 08.2021
Insurance Verification Specialist
Marietta Surgical Center
09.2019 - 02.2021
Account Manager
Stearn-Montgomery & Proctor Law Firm
03.2018 - 03.2019
Patient Account Specialist
Pediatric And Adolescent Medicine, PA
07.2005 - 03.2019
No Degree -
Kennesaw State University
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