Proficient in excel, word and powerpoint
Misty Woods
Orthodontic Corporate Operations Manager
Cedar Bluff,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Dental Corporate Operations Manager
Orthodontic Care Of Ga
Peachtree Corners, GA
01.2022 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Developed standard operating procedures for all administrative employees.
- Prepared meeting rooms and materials and recorded important information.
- Coordinated special projects and managed schedules.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Practice Administrator
Dr. Benjamin Knaak DMD, PC
Rome, GA
09.2001 - 05.2010
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Cedartown High School
Cedartown, GA 08.1989 - 05.1992
Associate of Science - Computers
Georgia Northwestern Technical College
Rome, GA 02.1999 - 06.2001
Skills
Employee training
Policies and procedures
Patient care
Office meetings
Regulatory requirements
Inventory management
Project oversight
Relationship building and retention
Inventory and restocking
Hiring and recruitment
Profit improvements
Multidisciplinary team collaboration
Team Building
Staff Management
Loss prevention management
Patient education and counseling
Software
Eaglesoft
TopsOrtho
Sesame communications
Nextiva
Timeline
Dental Corporate Operations Manager
Orthodontic Care Of Ga
01.2022 - Current
Practice Administrator
Dr. Benjamin Knaak DMD, PC
09.2001 - 05.2010
Associate of Science - Computers
Georgia Northwestern Technical College
02.1999 - 06.2001
High School Diploma -
Cedartown High School
08.1989 - 05.1992