Proficient in excel, word and powerpoint
Misty Woods
Orthodontic Corporate Operations Manager
Cedar Bluff,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Dental Corporate Operations Manager
Orthodontic Care Of Ga
Peachtree Corners, GA
01.2022 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Developed standard operating procedures for all administrative employees.
- Prepared meeting rooms and materials and recorded important information.
- Coordinated special projects and managed schedules.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Practice Administrator
Dr. Benjamin Knaak DMD, PC
Rome, GA
09.2001 - 05.2010
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Cedartown High School
Cedartown, GA 08.1989 - 05.1992
Associate of Science - Computers
Georgia Northwestern Technical College
Rome, GA 02.1999 - 06.2001
Skills
Employee training
undefinedSoftware
Eaglesoft
TopsOrtho
Sesame communications
Nextiva
Timeline
Dental Corporate Operations Manager
Orthodontic Care Of Ga
01.2022 - Current
Practice Administrator
Dr. Benjamin Knaak DMD, PC
09.2001 - 05.2010
Associate of Science - Computers
Georgia Northwestern Technical College
02.1999 - 06.2001
High School Diploma -
Cedartown High School
08.1989 - 05.1992
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