MISTY WORLEY
Summary
Detail-oriented and friendly team player with strong organizational skills and work ethic. Ability to handle multiple projects simultaneously with a high degree of accuracy and patience
Overview
6
6
years of professional experience
Work History
Manager /Director of Coffee Operations
Postscript
08.2023 - Current
- Negotiated contracts with vendors, secured terms, and maintained positive relationships with multiple clients
- Fostered long-lasting relationships with green coffee suppliers, ensuring a consistent supply of high-quality equipment and supplies
- Maintained and improved organizational efforts when it came to inventory, customer relations, partnerships, etc.
- Secure, roast, and sell a lot of coffee
- Developed and led training programs for staff, resulting in improved performance and morale
SUPERVISOR
Highwire Coffee
10.2022 - 12.2023
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed staff schedules and maintained coverage for shifts as needed
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
CAFE MANAGER
Sightglass Coffee Roastery
06.2018 - 08.2022
- Established a welcoming atmosphere, maintaining high standards of cleanliness and comfortability within the cafe
- Served as a role model for the team by demonstrating commitment to friendliness, professionalism, and adherence to company values
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Built a strong sense of camaraderie among employees by fostering open communication and valuing individual contributions.
Education
Associate of Science - Sociology And Business Management
Laney College
Oakland, CA01.2026
Skills
- Patience: Remaining calm and composed with difficult or frustrated customers
- Team Collaboration: Working well with colleagues to achieve customer service goals
- Cultural Sensitivity: Respecting and understanding diverse backgrounds and perspectives
- Persuasion: Encouraging customers to make decisions or take actions that benefit them and the company
- Programs: Efficient in programs including Excel, Microsoft word, multiple scheduling platforms, payroll programs including Gusto and Paycom
- Customer Relations: Strategies to keep customers satisfied and loyal, establishing positive connections
Timeline
Manager /Director of Coffee Operations
Postscript
08.2023 - Current
SUPERVISOR
Highwire Coffee
10.2022 - 12.2023
CAFE MANAGER
Sightglass Coffee Roastery
06.2018 - 08.2022
Associate of Science - Sociology And Business Management
Laney College