Misty Yeager
Auburndale,FL
Summary
Personable and professional restaurant server with over 20 years of experience in fast casual, casual and fine dining settings. Upbeat energy and highly organized while providing exceptional customer service. Skilled in anticipating customer needs, addressing complaints and maintaining focus and positive attitude in stressful situations and high-volume environments.
Overview
20
20
years of professional experience
Work History
Server
Scarpa’s Italian
06.2023 - 04.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Lead Trainer/Head Server
The Local Goat
01.2016 - 01.2022
- Server at the #4 in the USA for casual dining on Trip Advisor
- Assist guests in ordering by promoting specific menu items while responding to inquiries regarding scratch made meal preparation
- Up sell appetizers, specialty beverages and desserts to increase guest check averages
- Regularly follow up with guest tables and promptly fulfill requests
- Responsible for overseeing opening/closing duties including all server stations, dining room and bar areas
- Trained new servers through 5 days of training including steps of service, menu knowledge, basic alcohol/cocktail knowledge and procedures
- Frequently assisted colleagues during rush periods to promote teamwork while performing side work and food running.
Server/Bartender
Alamo Steakhouse
01.2011 - 01.2016
- Enhanced customer experience with friendly and knowledgeable service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Bartender
Connor Steak & Seafood
01.2004 - 01.2011
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Performed daily opening/closing bar duties which included preparing fresh juice mixers, inventory and restocking and cleaning/organizing the bar area in keeping with the restaurant’s philosophy, culture and standards.
Education
Skills
- Customer Service
- Bartending
- Food Safety
- Verbal Communication
- Food Service
- Sales
- Employee Training
- Food Preparation
Timeline
Server
Scarpa’s Italian
06.2023 - 04.2024
Lead Trainer/Head Server
The Local Goat
01.2016 - 01.2022
Server/Bartender
Alamo Steakhouse
01.2011 - 01.2016
Server/Bartender
Connor Steak & Seafood
01.2004 - 01.2011