Summary
Overview
Work History
Education
Skills
Timeline
Generic
MISTYC ROLON

MISTYC ROLON

Customer Service
Bronx,NY

Summary

Compassionate Customer Service Representative offering outstanding communication, social media and interpersonal skills. Well-trained individual with prior experience working with people of all ages. Professional, friendly, and dependable.

Overview

5
5
years of professional experience

Work History

Guest Advocate/Front End Assistant

Target
The Bronx, NY
09.2022 - Current
  • Greeted visitors and customers with exceptional hospitality, offered assistance and answered questions to build rapport and retention.
  • Served customer needs by delivering online orders in-store or through drive-up.
  • Performed refunds, returns, and exchanges
  • Informs guests on ways to save while promoting the target brand.
  • Ensures a positive and efficient final impression.
  • Maintains a clean, stocked, and tidy checkout lane.
  • Assisted fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Delivered exceptional customer service to every customer by displaying extensive knowledge of products and services and creating welcoming, positive experiences.
  • Calculated correct order totals, assisted in account payments and updated item records for inventory management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support in a timed environment.
  • Maintained clean and orderly work area by sweeping floors, throwing out trash, organizing items, and wiping down surfaces.
  • Managed timely and effective replacement of damaged or missing products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained up-to-date knowledge of product and service changes such as recalls.
  • Provided ongoing guest service.
  • Trained new coworkers regarding company operations and customer service, policies and services.

Team Member

Shake Shack
The Bronx, NY
07.2022 - 09.2022
  • Collected payments and performed register duties
  • Efficient at upselling by creating a positive connection with guests
  • Inquired about food allergies and informed guests of alternatives
  • Handled mistaken orders and conducted refunds
  • Communicated with other team members to ensure special orders are handled correctly
  • Ensured the first encounter with guests were positive
  • Packaged, counted, stored, and displayed products for presentation, storage, or guest use throughout the day
  • Restocked supplies and products
  • Lifted boxes, trays, and buckets and utilizes various tools
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Adjusted equipment to meet different productivity levels.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.

Babysitter

Private Residence
The Bronx, NY
11.2016 - 05.2019
  • Monitored children’s play activities to ensure safe play.
  • Regularly reported positive behaviors, negative behaviors, food served, and progress to parents.
  • Encouraged positive behavior and proactively responded to emotional and developmental needs.
  • Treated minor injuries such as cuts and scrapes with first aid kit knowledge.
  • Cared for children with disabilities who could not speak or sign, was restless, did not socialize well with others, and had sensory issues.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted children with homework assignments and special projects across different subjects.
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, brush teeth, brush hair, be patient, and share by leading by example.
  • Traveled with families to care for children and allow parents private time.
  • Fostered close relationships with children by discussing school, friends and hobbies.

Janitorial Staff Member

St. James Park and St. Mary's Park, Parks
The Bronx, NY
06.2017 - 08.2017
  • Ensured fields were clear for unhindered play on courts and the playground.
  • Inspected playground equipment and park grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported vandalism or other damage to property to supervisor.
  • Kept spaces premises clean inside and outside.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Responded immediately to clean up spills and wet floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Volunteer

The Point
The Bronx, NY
10.2015 - 11.2017
  • Volunteered with groups and organizations to help make differences for community locals.
  • Planned and delivered numerous activities and special events.
  • Engaged in community outreach to support program mission.
  • Met with other volunteers to discuss new services and future events.
  • Supported the community through food and clothing drives with other volunteers.

Education

Introduction to Criminal Justice, Criminal Law, Introduction to Political Science -

Bachelor of Science - Criminal Justice

Monroe College
The Bronx, NY

Associate of Science - Computer Information Systems

Skills

  • COMPUTER SKILLS
  • Proficient in Microsoft Office (Word, Excel and PowerPoint), Streaming and editing software including OBS, Filmora, Voicemeter, Canva, Adobe Photoshop, Digital drawing and editing with Procreate
  • GENERAL SKILLS
  • Communication
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Inbound and Outbound Calling
  • Information Inputting

Timeline

Guest Advocate/Front End Assistant

Target
09.2022 - Current

Team Member

Shake Shack
07.2022 - 09.2022

Janitorial Staff Member

St. James Park and St. Mary's Park, Parks
06.2017 - 08.2017

Babysitter

Private Residence
11.2016 - 05.2019

Volunteer

The Point
10.2015 - 11.2017

Introduction to Criminal Justice, Criminal Law, Introduction to Political Science -

Bachelor of Science - Criminal Justice

Monroe College

Associate of Science - Computer Information Systems

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MISTYC ROLONCustomer Service