MISTYC ROLON
Bronx,NY
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Offering outstanding communication, leadership, and interpersonal skills. Has years of experience working with people of all ages. Professional, creative, friendly, dependable, and committed to creating warm and inviting atmosphere.
Overview
9
9
years of professional experience
Work History
Youth Program Aid
Harlem Children's Zone
07.2024 - Current
- Designed customized learning plans for individual students to address specific educational needs and goals.
- Provided one-on-one mentoring for at-risk youth, promoting personal growth and academic achievement.
- Created an inclusive space where all participants felt welcomed regardless of their background or ability level.
- Implemented behavior management strategies to maintain a positive and structured environment conducive to learning.
- Promoted social and emotional growth among students through team-building exercises, fun assignments, and student-led projects
- Enhanced youth engagement by implementing creative and interactive activities in program sessions.
Sales Representative
Yankee Stadium
05.2024 - 07.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Fostered the ability to stay on my feet walking and selling to guests face-to-face for 5-8 hours even in immense heat and humidity.
Host
Top Of The Rock Observation Deck - Rockefeller
11.2023 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced guest experience by always embodying a welcoming, polite, and positive demeanor while answering questions and leading guests through the attraction.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Adapted to handle stress under huge crowds of tourists and found solutions to communicate effectively with guests who spoke different languages.
- Remained flexible and performed well no matter where the team needed me.
Camp Counselor/Group Leader
HCC
07.2023 - 08.2023
- Lead and assisted team building activities for children
- Educated classes of 20 children in classroom and on trips
- Led groups of children safely through variety of camp activities.
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Safeguarded campers, providing general first aid and distributing medication to children as directed.
- Acted as guide during trips to educate campers and keep them engaged
- Recorded attendance and contacted parents regarding absent campers.
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
Art Instructor
Shot Of Art
05.2023 - 06.2023
- Greeted clients upon arrival with welcoming and upbeat attitude
- Followed safety protocols and ensured guests were following them during classes
- Planned and executed activities to promote skill and talent development.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Promoted a positive atmosphere while demonstrating safety to create the best experience
- Handled spin machines, hand held torches, and BB Guns with care
- Packaged and stored clients finished art piece(s)
- Applied personal artistic view to aid in the positive and creative atmosphere
- Maintained a clean and prepared workspace
- Worked efficiently in order to stay on top of the flow of classes
- Assisted with organizing incoming shipments and taking inventory
- Taught clients of all ages in classes of different sizes
- Guided students through the art studio and educated them on the art techniques they were being taught
- Maintained high energy to ensure client(s) received the best possible experience
Guest Advocate/Front
Target
09.2022 - 01.2023
- Greeted visitors and customers with exceptional hospitality, offered assistance and answered questions to build rapport and retention
- Served customer needs by delivering online orders in-store or through drive-up
- Performed refunds, returns, and exchanges
- Ensures positive and efficient final impression
- Assisted fast-paced front desk operations and guests' needs at a busy facility
- Delivered exceptional customer service to every customer by displaying extensive knowledge of products and services and creating welcoming, positive experiences
- Calculated correct order totals, assisted in account payments and updated item records for inventory management
- Enhanced productivity levels by anticipating needs and delivering outstanding support in a timed environment
- Maintained a clean and orderly work area by sweeping floors, throwing out trash, organizing items, and wiping down surfaces
- Maintained up-to-date knowledge of product and service changes such as recalls
- Trained new coworkers regarding company operations, policies and services
- Educated customers about billing, payment processing and support policies and procedures
Team Member
Shake Shack
08.2022 - 09.2022
- Efficient at upselling by creating positive connections with guests
- Inquired about food allergies and informed guests of alternatives
- Communicated with other team members to ensure special orders are handled correctly
- Packaged, counted, stored, and displayed products for presentation, storage, or guest use throughout the day
- Restocked supplies and products
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with coworkers and managers
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Operated register to process payments and collect cash payment for order totals
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked different stations to provide optimal coverage and meet production goals
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Child care
11.2016 - 05.2019
- Monitored children's play activities to ensure safe play
- Regularly reported positive behaviors, negative behaviors, food served, and progress to parents
- Encouraged positive behavior and proactively responded to emotional and developmental needs
- Treated minor injuries such as cuts and scrapes with first aid kit knowledge
- Cared for children with disabilities who could not speak or sign, was restless, did not socialize well with others, and had sensory issues
- Prepared healthy, age-appropriate snacks and meals
- Assisted children with homework assignments and special projects across different subjects
- Communicated positively with children and guardians
- Taught children to organize toys, wash hands, brush teeth, brush hair, be patient, and share by leading by example
- Traveled with families to care for children and allow parents private time
- Fostered close relationships with children by discussing school, friends and hobbies
- Menotered childrens' homework, interests, and hobbies
- Taught children problem-solving skills and planned educational activities to aid homework and promote teamwork.
Volunteer
The Point
10.2015 - 11.2017
- Volunteered with groups and organizations to help make differences for community locals
- Planned and delivered numerous activities and special events
- Engaged in community outreach to support program mission
- Met with other volunteers to discuss new services and future events
- Supported the community through food and clothing drives with other volunteers
- Mentored younger members of the church
- Instructed younger members of the church on Youth Days
Janitorial Staff Member
St. James Park and St. Mary's Park, Parks
06.2017 - 08.2017
- Ensured fields were clear for unhindered play on courts and playground
- Inspected playground equipment and park grounds and picked up trash or other debris impacting appearance or movement flows between spaces
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Reported vandalism or other damage to property to supervisor
- Kept spaces premises clean inside and outside
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
- Responded immediately to clean up spills and wet floors
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Education
Information Technology
Monroe Community College
03.2020
Criminal Justice
Monroe College
2019
Skills
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Streaming and editing software including OBS, Filmora, Voicemeter, Canva, Adobe Photoshop, Digital drawing
- Editing and creating with Procreate
- Communication
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Patience
- Building Trust and connection
- Upbeat and Positive Personality
- Time Management
- Mentoring
- Hosting/Guiding
- Digital illustration
- Traditional art
Hobbies
Self taught artist. Constantly developing my art skills in digital illustration, traditional illustration, design, painting, and clay crafts. Am also a gamer and comic enthusiast.
Timeline
Youth Program Aid
Harlem Children's Zone
07.2024 - Current
Sales Representative
Yankee Stadium
05.2024 - 07.2024
Host
Top Of The Rock Observation Deck - Rockefeller
11.2023 - 05.2024
Camp Counselor/Group Leader
HCC
07.2023 - 08.2023
Art Instructor
Shot Of Art
05.2023 - 06.2023
Guest Advocate/Front
Target
09.2022 - 01.2023
Team Member
Shake Shack
08.2022 - 09.2022
Janitorial Staff Member
St. James Park and St. Mary's Park, Parks
06.2017 - 08.2017
Child care
11.2016 - 05.2019
Volunteer
The Point
10.2015 - 11.2017
Information Technology
Monroe Community College
Criminal Justice
Monroe College
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