Misty D. Devine
Summary
Accomplished Training Specialist with proven ability in managing customer and employee relationships, who has achieved success in a variety of roles with increasing levels of responsibility. Effective communicator with a strong work ethic, team-oriented, and great initiative. Solid background in developing & implementing procedures, schedule management and documentation skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Branch Trainer
Security National Mortgage Company
12.2022 - Current
- Facilitates and presents training programs for sales and operations staff in an engaging and constructive style.
- Utilizes a variety of instructional design methodologies to create effective learning experiences.
- Preserves knowledge of course content, ensuring accuracy and relevance of material presented.
- Created content for training manuals for employees on all branch positions according to strict company guidelines and federal protocols.
- Conducts needs assessments to identify gaps in performance and develop targeted learning solutions.
- Supports leadership by participating in team meetings and workshops to identify process improvements and quality measures for each branch position.
Branch Trainer
Fairway Independent Mortgage Corporation
02.2021 - 12.2022
- Facilitates and presents training programs for sales and operations staff in an engaging and constructive style.
- Utilizes a variety of instructional design methodologies to create effective learning experiences.
- Preserves knowledge of course content, ensuring accuracy and relevance of material presented.
- Created content for training manuals for employees on all branch positions according to strict company guidelines and federal protocols.
- Conducts needs assessments to identify gaps in performance and develop targeted learning solutions.
- Supports leadership by participating in team meetings and workshops to identify process improvements and quality measures for each branch position.
Licensed Loan Officer Assistant
Fairway Independent Mortgage Corporation
11.2018 - 02.2021
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Loan Officer Assistant
Premier Nationwide Lending: NTFN. INC
07.2014 - 11.2018
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Loan Processor
Premier Nationwide Lending: NTFN. INC
03.2013 - 07.2014
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Utilized loan origination software to process and track loan applications.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Advised loan officers to comply with loan guidelines and apply best practices.
Education
Certificate - Mortgage Loan Officer
Power Training, Inc
Austin, TX06.2014
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05.1999
Skills
- Mortgage Lending
- Prepare Materials
- Encompass
- Microsoft Office
- CRM-Mondaycom
- Staff Training & Development
- Policy & Procedures
- Problem Resolution
- Report Development
- Critical Thinking
- Team Building
- Customer Service
Timeline
Branch Trainer
Security National Mortgage Company
12.2022 - Current
Branch Trainer
Fairway Independent Mortgage Corporation
02.2021 - 12.2022
Licensed Loan Officer Assistant
Fairway Independent Mortgage Corporation
11.2018 - 02.2021
Loan Officer Assistant
Premier Nationwide Lending: NTFN. INC
07.2014 - 11.2018
Loan Processor
Premier Nationwide Lending: NTFN. INC
03.2013 - 07.2014
Certificate - Mortgage Loan Officer
Power Training, Inc
High School Diploma -
Rancho Cucamonga High School
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