Misty D. Devine
Summary
Accomplished Training Specialist with proven ability in managing customer and employee relationships, who has achieved success in a variety of roles with increasing levels of responsibility. Effective communicator with a strong work ethic, team-oriented, and great initiative. Solid background in developing & implementing procedures, schedule management and documentation skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Branch Trainer
Security National Mortgage Company
Friendswood, TX
12.2022 - Current
- Facilitates and presents training programs for sales and operations staff in an engaging and constructive style.
- Utilizes a variety of instructional design methodologies to create effective learning experiences.
- Preserves knowledge of course content, ensuring accuracy and relevance of material presented.
- Created content for training manuals for employees on all branch positions according to strict company guidelines and federal protocols.
- Conducts needs assessments to identify gaps in performance and develop targeted learning solutions.
- Supports leadership by participating in team meetings and workshops to identify process improvements and quality measures for each branch position.
Branch Trainer
Fairway Independent Mortgage Corporation
Friendswood, TX
02.2021 - 12.2022
- Facilitates and presents training programs for sales and operations staff in an engaging and constructive style.
- Utilizes a variety of instructional design methodologies to create effective learning experiences.
- Preserves knowledge of course content, ensuring accuracy and relevance of material presented.
- Created content for training manuals for employees on all branch positions according to strict company guidelines and federal protocols.
- Conducts needs assessments to identify gaps in performance and develop targeted learning solutions.
- Supports leadership by participating in team meetings and workshops to identify process improvements and quality measures for each branch position.
Licensed Loan Officer Assistant
Fairway Independent Mortgage Corporation
Friendswood, TX
11.2018 - 02.2021
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Loan Officer Assistant
Premier Nationwide Lending: NTFN. INC
Friendswood, TX
07.2014 - 11.2018
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Loan Processor
Premier Nationwide Lending: NTFN. INC
Friendswood, TX
03.2013 - 07.2014
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Utilized loan origination software to process and track loan applications.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Advised loan officers to comply with loan guidelines and apply best practices.
Education
Certificate - Mortgage Loan Officer
Power Training, Inc
Austin, TX06.2014
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05.1999
Skills
- Mortgage Lending
- Prepare Materials
- Encompass
- Microsoft Office
- CRM-Mondaycom
- Staff Training & Development
- Policy & Procedures
- Problem Resolution
- Report Development
- Critical Thinking
- Team Building
- Customer Service
Timeline
Branch Trainer
Security National Mortgage Company
12.2022 - Current
Branch Trainer
Fairway Independent Mortgage Corporation
02.2021 - 12.2022
Licensed Loan Officer Assistant
Fairway Independent Mortgage Corporation
11.2018 - 02.2021
Loan Officer Assistant
Premier Nationwide Lending: NTFN. INC
07.2014 - 11.2018
Loan Processor
Premier Nationwide Lending: NTFN. INC
03.2013 - 07.2014
Certificate - Mortgage Loan Officer
Power Training, Inc
High School Diploma -
Rancho Cucamonga High School