Misty Day
Hampstead,NC
Summary
Experienced Field Support Manager with a strong background in coordinating field services, managing teams, and driving operational efficiency. Known for problem-solving skills, ability to meet deadlines, and track record of improving customer satisfaction rates. Strengths include strategic planning and staff development, along with the capability to manage multiple high-priority projects simultaneously. In past roles, have successfully streamlined processes to enhance productivity and reduce downtime.
Overview
20
20
years of professional experience
Work History
Field Support Supervisor
Southeast Connections, LLC
Wilmington
05.2023 - 06.2024
- Over seen a team of 8 Field Support Analyst and 6 previewers
- Maintained weekly revenue report for all North Carolina and Nashville offices
- Managed spreadsheets for paving department
- Managed CLC hotel reservation log for North Carolina and Nashville offices
- Trained and supported all operations for NC, GA, TN and VA 811
- Managed data entry of Maximo and Visto for all North Carolina and Nashville offices
- Developed and maintained all Excel spreadsheets for work tracking
- Developed and maintained all Microsoft Teams Channels for work flow in all North Carolina and Nashville offices
- Organized office celebrations and Outreach within the local offices.
Secretary
Lower Cape Fear UCC
Wilmington
04.2019 - 06.2024
- Volunteer position held with NC 811/ UCC Lower Cape Fear Region I do coinciding with my position at Southeast Connections
- Monthly emailing of presentation and minutes
- Recorded minutes of monthly meetings
- Prepared for future monthly meetings
- Organized and Plan Annual Events and Sponsorships.
Previewer/Scheduler
Southeast Connections, LLC
Wilmington
10.2022 - 05.2023
- Previewed new jobs for readiness
- Prepared schedule for service, main and drill crews
- Data entry of preview information and schedule
- Maintained data in Maximo and Visto
- Coordinated traffic control, equipment rental and other supporting factors to complete schedule.
Field Support Analyst
Southeast Connections LLC
Wilmington
11.2016 - 10.2022
- Local HR duties- vacation request/benefit information/disciplinary forms etc
- Document Control- Accounts Receivable, Accounts Payable, Completed Paperwork Submissions, Daily review and revisions, Service Card Submissions and Revisions
- Maintain hotel reservations for southeast zone employees
- Plan company events, such as annual cookouts and hiring events
- Multiple software experience; Maximo, Procurement, Sage, Metaviewer, Outlook, Excel, Microsoft Office
- NC 811 trained and certified on Remote Ticket Entry
- Maintenance of daily/weekly WIP
- Maintain all work load excel spreadsheets
- Maintain and update permits as needed
- Contact DOT/City for pre-job meetings
- Assist with weekly schedule and routing of crews
- Assist with weekly distribution and submission of JHAs for safety management
- Submit cut sheets for all asphalt/concrete repairs
- Create and submit all change order requests.
Customer Service Representative
Verizon Wireless
05.2015 - 09.2016
- Answered high volume of customer calls
- Thought quickly to resolve variety of issues
- Delivered exceptional customer service
- Multi-tasked while on phone and operated several computer programs
- Developed connection with customer to gain trust to resolve issue at hand
- Maintained monthly numbers for stats that were required
- The ability to de-escalate calls when it was needed.
Executive Assistant/Sales Agent
Woodmen Life
Hampstead
10.2011 - 05.2015
- Created and utilized filing system
- Answered Phones
- Managed Calendar/Scheduled Appointments- Work and Personal
- Handled All Customer Service Issues
- Copied/Scanned/Faxed Documents
- Maintained Organization of All Office Files/Documents
- Assisted in Appointments with Clients as Needed
- Entered Client Applications on Computer
- Created Documents in MS Office and Excel
- Worked on Projects Given Finishing in a Timely Manner
- Assisted with all Fraternal Outreach Programs such as Flag Presentation to Schools
- Direct assistant to number one insurance rep in the company
- Licensed health and life insurance agent
- Organized all travel for office manager and sales reps
- Planned office parties.
Owner/Photographer
Rose Photography
06.2004 - 04.2012
- Photographed Children, Families and Weddings
- Edited all Photographs
- Expense Report
- Tax Preparation
- Maintained Calendar
- Organized/Maintained Client Files/Documents
- Created and Mailed Advertisements to Potential Clients
- Made Weekly Deposits and Manage Business Bank Account
- Faxed Orders to Companies
- Maintained the Organization and Cleanliness of my Studio/Office.
Retail/Office Manager
Find It Here
05.2006 - 09.2011
- Bookkeeping/Payroll
- Scheduled Deliveries
- Managed Money in Cash Drawer/Made Daily Deposits
- Scheduled Employees
- Used MS Office to Keep Inventory
- Managed Expense Reports
- Assisted with Customers and any issues that arose
- Overall office/retail management duties.
Education
Some college - Accounting and Business Administration
Cape Fear Community College
Wilmington, NC01.2016
Skills
- Skilled in Microsoft Office Applications
- Proficient in Google Docs
- Desktop Troubleshooting Skills
- Customer Assistance
- Operational Support
- Administrative Coordination
- Event Coordination
- Digital Marketing
- Detail-Oriented Data Entry
- Maximo Application Experience
- Metaviewer Proficiency
- Remote Ticket Management
- Calendar Management
- Effective Sales Strategies
- Effective Communication
- Client Account Management
- Effective Time Management
- Proficient Typing Skills
- Office Operations Expertise
- Team Management
- Leadership Experience
- Performance Evaluations
- Policy Enforcement
- Records Management
- Leading Team Meetings
- Employee Development
- Work Planning and Prioritization
- Staff Training
- Documentation skills
- Corrective Actions
- Travel Arrangements
Assessments
- Management & leadership skills: Impact & influence, Proficient, 08/01/21
- Data entry: Attention to detail, Proficient, 08/01/21
- Attention to detail, Proficient, 07/01/24
- Administrative assistant/receptionist, Proficient, 07/01/24
- Office manager, Proficient, 08/01/21
- Working with MS Word documents, Proficient, 07/01/24
- Spreadsheets with Microsoft Excel, Proficient, 07/01/24
- Typing, Proficient, 07/01/24
- Work style: Reliability, Proficient, 07/01/21
- Sales skills, Proficient, 06/01/24
- Customer focus & orientation, Proficient, 06/01/24
- Supervisory skills: Motivating & assessing employees, Proficient, 07/01/24
Timeline
Field Support Supervisor
Southeast Connections, LLC
05.2023 - 06.2024
Previewer/Scheduler
Southeast Connections, LLC
10.2022 - 05.2023
Secretary
Lower Cape Fear UCC
04.2019 - 06.2024
Field Support Analyst
Southeast Connections LLC
11.2016 - 10.2022
Customer Service Representative
Verizon Wireless
05.2015 - 09.2016
Executive Assistant/Sales Agent
Woodmen Life
10.2011 - 05.2015
Retail/Office Manager
Find It Here
05.2006 - 09.2011
Owner/Photographer
Rose Photography
06.2004 - 04.2012
Some college - Accounting and Business Administration
Cape Fear Community College
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