Misty L. Brown

• Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
• Described procedures, requirements, and benefits to clients and interested parties.
• Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
• Participated in trainings and seminars to improve skills set and knowledge.
• Processed applications and followed strict procedures to keep sensitive data confidential.
• Answered high volume of calls and provided assistance through effective listening and question response skills.
• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
• Streamlined case management processes through effective organization and time management techniques, resulting in increased efficiency.
• Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
• Utilized data analysis tools to track program success metrics, identifying areas for improvement and implementing necessary changes.

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• Facilitated group workshops on topics such as life skills, stress management, and conflict resolution for better client wellbeing.
• Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
• Enhanced program effectiveness by monitoring progress and adjusting strategies as needed.
• Described procedures, requirements, and benefits to clients and interested parties.
• Kept and established comprehensive case files to support proper documentation and record retention.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Built strong relationships with community organizations to maximize available resources for clients in need.
• Advocated for clients'' needs in meetings with service providers, fostering a collaborative approach to problemsolving.