Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Misty L White

San Tan Valley,AZ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

22
22
years of professional experience

Work History

Manager

Omnicare, CVS Health
01.2022 - Current


  • Leading and managing the performance of a team of Account Managers to achieve retention goals and expansions targets, while maintaining a high level of client education
  • Build strong client relationships, develop routine cadence with stake holders, and manage the district portfolio
  • Assist Account Managers in Executive Review preparation, presentation, and follow through with clients’ meetings
  • Provides support in resolution of complex client issues and requests, as well as assessment of client needs to expand existing business.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.

Account Manager

Omnicare, CVS Health
10.2017 - 01.2022
  • Routine facility visits to assigned long term care facilities; Own immediate issue resolution and communicate early warning signs of potential issues; Conduct customer training to support roll-out of programs and services; Drive customer utilization of key programs and maximize service opportunities; Meet weekly customer contact activity quotas to ensure customer retention; Leverage CRM technology to ensure appropriate customer action and follow up; Collaborate with Operations, Sales, Consultant Pharmacists and appropriate corporate functions; Participate in retention activities including, but not limited to, deep dives and calendar calls
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

QA Technician

Omnicare, A CVS Health
08.2016 - 10.2017
  • Perform monthly surveys of medication room and carts at nursing homes, assisted living and group homes; Meet with facility leaders to discuss reports and any medication error trends that need to be addressed on a monthly basis; Provide customer service at facility to resolve any issues (deliveries, Insurance questions, needed supplies, etc.) Work with pharmacy to solve problems with communication with a facility or to solve issues with Emergency Drug Kits, Carts, Deliveries, and/or provided equipment information; Preform additional audits (100% med audit, narc audit) when needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Retail Pharmacy, Supervisor Lead, Pharmacy Technician

Kroger Co
01.2002 - 08.2016
  • Responsibilities included: scheduling, CHIRP, orders, filing insurances (including Medicare and Medicaid), maintaining inventory, file keeping and problem solver
  • Trained new hires
  • Trained staff on new programs
  • Communicated with District Coordinator when needed
  • Attended District Meetings.
  • Managed pharmacy inventory for optimal product availability and reduced waste.

Education

2 Years - Accounting And Business Management

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Software Skills - Tableau, Salesforce, Microsoft Office, PMS, AUD, eMAR
  • Performance Management
  • Staff Development
  • Strategic Planning
  • Contract Management
  • Business Administration
  • Policy Implementation
  • Expense Tracking
  • Schedule Preparation
  • Project Management
  • Complex Problem-Solving
  • Negotiation
  • Customer Relationship Management (CRM)
  • Time Management
  • Team Leadership
  • Verbal and Written Communication
  • Risk Management
  • Problem Solving
  • Conflict Resolution

Timeline

Manager

Omnicare, CVS Health
01.2022 - Current

Account Manager

Omnicare, CVS Health
10.2017 - 01.2022

QA Technician

Omnicare, A CVS Health
08.2016 - 10.2017

Retail Pharmacy, Supervisor Lead, Pharmacy Technician

Kroger Co
01.2002 - 08.2016

2 Years - Accounting And Business Management

Ivy Tech Community College of Indiana

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Misty L White