Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Accomplishments
Work Preference
Quote
Software
Timeline
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Misty L Wiseman

Misty L Wiseman

Associates Degree in the Science of Business Administration
Niles,Ohio

Summary

Enthusiastic, Detail-oriented, excellent communication, dependable, honest. Works great with colleagues and maintains a strong rapport with over 25 years of experience in the office world.

Overview

25
25
years of professional experience

Work History

Administrative Caregiver Specialist

US Veterans Caregiver program,Co
Niles, OH
05.2022 - 02.2025
  • Developed plans for respite care when needed, based on family members' needs.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Monitored vital signs, including blood pressure, temperature, and pulse rate.
  • Organized medications for family members and administered them according to directions.
  • Helped develop treatment plans in collaboration with physicians and other medical staff.
  • Provided emotional support and encouragement to family members who were ill or disabled.
  • Collaborated with healthcare professionals to ensure proper care was being provided.
  • Transported family members to medical appointments and other errands as needed.

Administrative Caregiver Specialist

Compassionate Friends HomeHealth Care
Niles, Ohio
05.2022 - 02.2025
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Performed light housekeeping tasks related to the client's care, such as laundry and changing linens.
  • Coordinated transportation services for clients when necessary.
  • Observed changes in behavior or physical condition that may require medical attention, and reported them promptly to the supervisor.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Medical Administrative Secretary

IMA Independent Medical Associates
Warren , OH
03.2023 - 08.2023
  • Answering multiple phone lines, scheduling.
  • Processed payments for co-pays or services rendered using computerized billing software programs.
  • Verified patient demographics and insurance information before each visit or procedure.
  • Transcribed doctor's orders into the electronic health record system.
  • Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
  • Ensured HIPAA compliance was maintained throughout the practice by following protocols.
  • Prepared patient charts for physicians prior to appointments, including updating existing information.
  • Performed data entry tasks into electronic medical record systems.

Medical Receptionist

Retina Associates Of Cleveland
Beachwood, OH
04.2022 - 02.2023

Schedule patients, registration, verify insurance, answer multi-phone lines, collection of co-pay, post payments, daily reports, up to date records and charts, faxing. Communications through phones and emails.

Customer Service Representative Specialist

Mercy Health Hospital
Youngstown, OH
02.2020 - 04.2022

Scheduled patients with Primary Physician or Specialist, pre-registration and registration, verify patient insurance, communication throughout process via phone encounters and emails, gathering of all patient information. Worked primarily from home due to pandemic.

  • Assisted taking control of a situation in a calming manner, before it could escalate. Received an honorable mention.

Medical Administrative Assistant

Trumbull Career and Technical Center
Champion , OH
08.2017 - 02.2020

Monitor Board of Nursing website for report submission deadlines, create files for each prospective student, monitor each prospective student file for admissions criteria, monitor records of all enrolled student, track reservations and attendance for group interviews, correspondence with students on official admission, correspondence with students on mandatory group interviews, prepare name cards, sign-in sheets, etc. for practical nursing meetings and events, keep track of all student immunization records.

  • Achievements: program requirements required 30 students per LPN program year, I succeeded expectations and started the LPN program year with 32 students with a graduation of 22 students completing the course and graduating. Created a Community Service Project Hug-A-Bear Share-A-Bear for the collection of stuffed animals to be taken to area hospitals and nursing homes for distribution to patients for christmas. Created excellent rapport with each student.

Dispatcher

Nuverra Environmental Solutions Inc.
Diamond, OH
04.2015 - 05.2016

Scheduled while monitoring dispatch board dispatching drivers to oil wells. Utilized various software systems to facilitate movement, planning and scheduling. Prepared and entered manifests into carrier hub, using excel spreed sheets, answering multi phone lines.

Delivery Driver

FedEx
North Jackson, OH
08.2014 - 01.2015

Transporting Holiday deliveries safely and in a timely manner.

OTR Commercial Truck Driver

Knight Transportation
Columbus, OH
09.2012 - 01.2015

Picking up and delivering deliveries within a scheduled timeframe. Maintained accurate driving records to meet federal regulations and laws. Making

  • Awarded excellent driver for maintaining fuel mileage.

Operator Supervisor

Niles Executive Answering Service
Niles, OH
01.2005 - 02.2012

Answering of multi phone lines while taking messages for emergencies or after hour calls from the customers of the clients. Utilizing data entry, microsoft word, excel and outlook. maintaining excellent customer service while creating great rapport with clients.

  • Achievements - Advanced from Operator to shift supervisor then advanced to office manager.

Education

Associate of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
11.2021

Certification - Software Applications Specialist

Trumbull Career And Technical Center Adult Training Center
Warren, OH
03.2018

GED -

Trumbull Career And Technical Center Adult Training Center
Warren, OH
05.2017

CDL Professional Driver -

TDDS Technical Institute
Lake Milton, OH
06.2012

Skills

Customer Service, Professional Communications, Business Management, Recruitment, Data Entry, Mail Merge, Microsoft 2010 & 2016 Office Suits, Microsoft Office Teams, Google Drive, Google Docs, Financial Accounting, QuickBooks Pro, Skype & Skype for Business, MDI, AllScripts, Outlook, Access 360, Calabrio One, Cisco Jabber, EPIC, Kudos

*References upon request

  • Patient care
  • Vital sign monitoring
  • Meal preparation
  • Care plan development
  • Collaboration with healthcare
  • HIPAA compliance
  • Electronic health records
  • Customer service
  • Client transportation
  • Problem solving
  • Chronic illness management
  • End-of-life care
  • Multitasking and organization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • SAS Software Application Specialist - Academic Excellence with Honors 97%

Accomplishments

  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 30 staff members.

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionCareer advancementPaid sick leave401k matchPaid time offHealthcare benefitsPersonal development programs

Quote

"Remember, Hope is a good thing, maybe the best of things, and no good thing ever dies."
Stephen King

Software

Microsoft 2010 & 2016 Office Suits

Microsoft Office Teams

Google Drive

Google Documents

Financial Accounting

QuickBooks Pro

MDI

Allscripts

Outlook

Access 360

Timeline

Medical Administrative Secretary

IMA Independent Medical Associates
03.2023 - 08.2023

Administrative Caregiver Specialist

US Veterans Caregiver program,Co
05.2022 - 02.2025

Administrative Caregiver Specialist

Compassionate Friends HomeHealth Care
05.2022 - 02.2025

Medical Receptionist

Retina Associates Of Cleveland
04.2022 - 02.2023

Customer Service Representative Specialist

Mercy Health Hospital
02.2020 - 04.2022

Medical Administrative Assistant

Trumbull Career and Technical Center
08.2017 - 02.2020

Dispatcher

Nuverra Environmental Solutions Inc.
04.2015 - 05.2016

Delivery Driver

FedEx
08.2014 - 01.2015

OTR Commercial Truck Driver

Knight Transportation
09.2012 - 01.2015

Operator Supervisor

Niles Executive Answering Service
01.2005 - 02.2012

Associate of Science - Business Administration

Southern New Hampshire University

Certification - Software Applications Specialist

Trumbull Career And Technical Center Adult Training Center

GED -

Trumbull Career And Technical Center Adult Training Center

CDL Professional Driver -

TDDS Technical Institute
Misty L WisemanAssociates Degree in the Science of Business Administration
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