Summary
Overview
Work History
Education
Skills
Timeline
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Mistylee Lurz

Austin,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

8
8
years of professional experience

Work History

General Manager

Happy Cooks Cafe
05.2019 - Current
  • Developed and implemented strategies to increase sales and profitability by 35%.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships
  • Mitigated business risks by working closely with staff members and assessing performance
  • Negotiated price and service with customers and vendors to decrease expenses by 25% and increase profit

Shift Supervisor

Dennys Restaurant
06.2015 - 05.2017
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied security, safety and loss prevention strategies during shifts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Associate of Applied Science - Information Technology

University of Phoenix
Tempe, AZ
02.2024

Skills

  • Regulatory Affairs
  • Safety Assurance
  • Client Account Management
  • Administrative Skills
  • Time Management
  • Labor Cost Controls
  • Staff Management
  • Sound Judgment
  • Budgeting and Cost Control
  • Problem Resolution
  • Troubleshooting Expertise
  • Communication Skills
  • Food Preparation and Safety
  • Safety Protocols
  • Employee Scheduling
  • Profit and Loss

Timeline

General Manager

Happy Cooks Cafe
05.2019 - Current

Shift Supervisor

Dennys Restaurant
06.2015 - 05.2017

Associate of Applied Science - Information Technology

University of Phoenix

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Mistylee Lurz