Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mistylyn Melice

Manassas,VA

Summary

Organized and resourceful professional with over 25 years of experience in compliance coordination, program support, customer service, and administrative operations. Demonstrated ability to support safety and regulatory initiatives, manage training logistics, and coordinate with internal and external stakeholders. Adept at maintaining accurate records, enforcing program compliance, and guiding team members through onboarding and policy adherence. Known for flexibility, reliability, and a proactive approach to problem-solving in fast-paced, regulated environments.

Overview

28
28
years of professional experience

Work History

Administrative Assistant

Dominion Energy
Springfield, VA
05.2025 - Current
  • Coordinate onboarding processes to integrate new hires efficiently.
  • Manage office inventory to optimize resource availability, and reduce waste.
  • Analyze energy meter data for compliance with operational and safety standards.
  • Implement safety protocols to enhance workplace security and employee awareness.
  • Ensure proper filing and documentation of employment-related records, including job postings and bid/award letters, in compliance with union policies, and organizational standards.
  • Maintain updated training schedules, calendars, and attendance records to ensure all team members meet required deadlines.
  • Create and manage employee roles and access in SAP to support job-specific system permissions, and data security protocols.
  • Collaborate with HR, IT, and Compliance teams to streamline onboarding, training, and system access for new and existing employees.
  • Manage timekeeping for union and non-union employees, ensuring compliance with collective bargaining agreements, work rules, and payroll deadlines.

Event Manager

Billiken's BBQ
Fredericksburg, VA
09.2021 - Current
  • Coordinate logistics for community events, managing vendor selection, timelines, and budgets.
  • Monitor event performance and adjust strategies to improve outcomes.
  • Strengthen vendor relationships to secure reliable, cost-effective resources.
  • Train event specialists, ensuring compliance with venue guidelines, and local regulations.
  • Maintain oversight of all event components to keep projects on track.

Community Housing Program Specialist

Northern Virginia Family Service
Oakton, VA
01.2022 - 05.2023
  • Ensured compliance with federal housing regulations through thorough document review and income verification.
  • Served as liaison among clients, housing managers, and rental agencies to facilitate communication.
  • Guided clients during permanent housing transitions and assessed program eligibility.
  • Addressed client concerns to enhance overall housing service delivery.
  • Tracked tenancy agreements, terminations, and renewals per program policies.
  • Collaborated with external agencies to boost community outreach and support initiatives.

Administrative Assistant

Provident Automotive
Manassas, VA
06.2016 - 12.2021
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communications to fleet managers and customers by telephone calls, reviewing and prioritizing mail and composing correspondences.
  • Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
  • Updated details in company database by keying in customer contacts and service dates.
  • Tracked and submitted employee timesheets to the accounting department for payroll processing.
  • Arranged travel and hotel accommodations for domestic business events.
  • Purchased and managed fleet inventory, including vehicle parts, and safety gear, to ensure operational readiness and compliance with safety standards.

Sales and Customer Support Manager

Diet-to-Go
Lorton, VA
06.2014 - 06.2016
  • Drove customer escalations to resolution by engaging directly with clients.
  • Analyzed reports, call monitoring, surveys to refine and maintain workflows and procedures.
  • Supported senior leadership by delivering status and performance reports for continuous improvement.
  • Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
  • Developed and maintained excellent member relationships to promote company offerings and assist with health questions.
  • Achieved or exceeded financial and personal goals consistently.

Corporate Wellness Coordinator

Diet-to-Go
Lorton, VA
01.2012 - 06.2014
  • Cultivated strong relationships with vendors and internal staff.
  • Improved program participation numbers by using successful outreach strategies, member incentives and referral drives.
  • Organized health fair to introduce members to health and wellness-related local businesses.
  • Developed and maintained excellent member relationships to promote corporate offerings.
  • Developed marketing campaigns to promote healthy lifestyles and participation in wellness programs.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Sales Representative

Diet-to-Go
Lorton, VA
01.2011 - 01.2012
  • Placed phone calls and wrote emails to follow up on pending sales.
  • Utilized internal tools and CRM database to proactively close sales.
  • Promoted organizations products and services through social media and email channels.
  • Partnered with cross-functional internal teams to create unsurpassed customer experience and meet clients' needs.

Bookkeeper

Partners Property Management & Sales
Dumfries, VA
04.2010 - 01.2011
  • Prepared monthly statement and reports for Homeowners Associations.
  • Monthly Account Reconciliation
  • Yearly Income and Expense Budget
  • Computerized and Manual Accounts Payable and Receivable.
  • Prepared Homeowners Association Financials to process settlements.

Licensed Real Estate Sales Agent

Partners Property Management & Sales
Dumfries, VA
02.2009 - 01.2011
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
  • Wrote contract documents, purchase agreements and closing statements.
  • Counseled new buyers to enhance sales opportunities.
  • Generated lists of for-sale properties.
  • Accessed monthly rental and sales market reports and company databases to identify rental solutions and meet clients' needs.
  • Managed real estate transactions from initiation to closing.
  • Maintained current and accurate CRM database of prospective customers.

Household Manager

Melice Family
Woodbridge, VA
10.2002 - 09.2008
  • Managed scheduling for all appointments, including medical and dental visits.
  • Coordinated activities to foster health and wellness for active household.
  • Optimized productivity, streamlined program efficiency and boosted profitability.

Loan Counselor

Navy Federal Credit Union
Vienna, VA
04.1999 - 10.2002
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
  • Prequalified borrowers based on credit criteria and offered debt counseling and financial education to clients and potential clients to help attain loan qualification.
  • Selected to service auto tent sales due to attention to detail, organization, knowledge and proficiency in a fast paced environment.

Document Verification Clerk

Navy Federal Credit Union
Vienna, VA
09.1997 - 04.1999
  • Complied with confidentiality regulations in handling customer information.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Performed clerical services, data entry and copy reproduction.

Education

Licensed Real Estate Sales Agent

Moseley Real Estate School
Woodbridge, VA
01.2009

Business Administrative & Managment Certifications

Navy Federal Credit Union
Vienna, VA
01.2000

High School Diploma -

Potomac High School
Dumfries, VA
06.1996

Skills

  • Client account management
  • Onboarding and new hire orientation
  • Document and record management
  • Strategic planning
  • Regulatory compliance
  • Proactive self-starter
  • Team player mentality
  • Reliable and punctual
  • Customer- and service-oriented
  • Data analysis and reporting
  • Training coordination
  • Cross-functional collaboration
  • Emergency response and logistics support
  • Program development and implementation
  • Conflict resolution
  • Fair housing mandates
  • Safety and environmental standards
  • Program development and implementation
  • Community relations management
  • Asset management and distribution

Accomplishments

  • Sales: Worked with company systems such as Live Support and diligently completed all assigned tasks. Consistently generated additional revenue through skilled sales techniques.
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members' information.
  • Ensured Regulatory Compliance: Maintained 100% compliance with federal housing regulations through accurate documentation, income verification, and timely renewal of tenancy agreements.
  • Strengthened Housing Transitions: Guided clients through permanent housing placements, collaborating with landlords and agencies to ensure smooth transitions and eligibility assessment.
  • Improved Event Efficiency: Coordinated logistics for community events, managing vendor selection, timelines, and budgets — resulting in improved attendance and community engagement.
  • Enhanced Vendor Relations: Developed and maintained strong vendor partnerships to secure reliable and cost-effective resources for events and programs.
  • Led Effective Training: Conducted onboarding for new hires and trained event staff to ensure adherence to safety, venue, and compliance protocols.
  • Managed Records & Data Integrity: Oversaw sensitive records and tracked program metrics, maintaining audit readiness and ensuring data accuracy for internal and external reporting.
  • Advanced Community Partnerships: Collaborated with external organizations to expand outreach, support program growth, and improve service delivery to vulnerable populations
  • Manager: Led team to achieve their individual goals that significantly impacted communities and continue to earn recognition from others.

Timeline

Administrative Assistant

Dominion Energy
05.2025 - Current

Community Housing Program Specialist

Northern Virginia Family Service
01.2022 - 05.2023

Event Manager

Billiken's BBQ
09.2021 - Current

Administrative Assistant

Provident Automotive
06.2016 - 12.2021

Sales and Customer Support Manager

Diet-to-Go
06.2014 - 06.2016

Corporate Wellness Coordinator

Diet-to-Go
01.2012 - 06.2014

Sales Representative

Diet-to-Go
01.2011 - 01.2012

Bookkeeper

Partners Property Management & Sales
04.2010 - 01.2011

Licensed Real Estate Sales Agent

Partners Property Management & Sales
02.2009 - 01.2011

Household Manager

Melice Family
10.2002 - 09.2008

Loan Counselor

Navy Federal Credit Union
04.1999 - 10.2002

Document Verification Clerk

Navy Federal Credit Union
09.1997 - 04.1999

Licensed Real Estate Sales Agent

Moseley Real Estate School

Business Administrative & Managment Certifications

Navy Federal Credit Union

High School Diploma -

Potomac High School

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