Misty N. Gilliland
Butler,PA
Summary
Dynamic and adaptable professional with a proven track record in diverse roles, from education, finance, law enforcement, and sales. Excelled in project-based learning and data-driven decision-making, enhancing customer and staff achievement and operational efficiency. Skilled in multitasking and analytical problem-solving, consistently delivering results beyond employer expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to secure and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, technological skills, and problem-solving skills.
Overview
17
17
years of professional experience
Work History
English Online Teacher
British Council
2023.08 - Current
- Coached students in individual completion of personal projects, connecting with subject matter experts and creating favorable and enriching memories while building skills.
- Cultivated a multicultural learning environment with students from around the world, including refugees and immigrants.
- Adhered to standards established by institutional leadership, supporting unit objectives while infusing creativity into lessons.
- Navigated technical difficulties in organizing virtual classrooms, adapting lessons where necessary and supporting students in accessing lessons successfully.
- Taught students about English and reading, writing, listening, and speaking with passion and enthusiasm, inspiring achievement and successful pursuit.
- Fostered student curiosity and interest through creative group activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Developed and implemented classroom routines to address varying student needs.
Administrative Bookkeeper
Three Rivers Church
2017.03 - 2023.12
- Created staff expense and reimbursement tracker in Excel.
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Completed tax forms in compliance with legal regulations.
Police Detective
Saint Marys Police Department
2007.07 - 2023.08
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Marked off crime scenes and controlled access to protect evidence from tampering or loss.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Obtained and served search warrants related to ongoing cases.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
- Participated in court hearings to provide written reports, evidence and verbal testimonies.
- Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
- Worked undercover operations as buyer or dealer to uncover criminal activities and gather evidence for cases.
- Trained team members on agency processes, court procedures and investigation strategies.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
- Documented drug transactions to gather evidence and complete undercover investigations.
- Investigated complaints brought by members of community by conducting interviews and compiling evidence.
- Initiated and concluded investigations of crime organizations.
- Preserved evidence for court hearings and checked integrity of individual pieces.
- Appeared in court and testified under oath in Violent Crimes, Special Victims, Financial, and Cyber Crime cases.
Sales Specialist
Clean Air Technologies
2016.08 - 2017.08
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Drafted, finalized and submitted paperwork to complete sales.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
Administrative Bookkeeper
Camden Crossroads Community Church
2015.08 - 2017.03
- Created staff expense and reimbursement tracker in Excel.
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
- Established QuickBooks accounting system to reflect accurate financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Entered figures using 10-key calculator to compute data quickly.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Inspected account books and recorded transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
Master of Arts - Human Services Counseling
Liberty University
Lynchburg, VA08.2015
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA08.2013
Associate of Science - Criminal Justice
College of Coastal Georgia
Brunswick, GA05.2007
Skills
- Technical Support & Advanced Computer Skills
- Customer Service & Cultural Awareness
- Researching & Information Gathering
- Strategic Planning & Leadership
- Customer Relationship Management (CRM)
- SAP & SAP implementation
- Tableau & Business Intelligence
- Database Management Software
- Data-driven Decision-making
- Time Management & Problem-Solving
- Analytical Reasoning & Logical Reasoning
- MS Office Expert & Technical Writing
- Project & Risk Management
- Records Management
- Data Entry & Auditing
Accomplishments
- Successful prosecution record, achieving convictions of violent offenders and child predators in the criminal trial process from 2007 to 2023.
- Launched and implemented the St. Marys Police Department ICAC (Internet Crimes Against Children) Division to protect at-risk children in my local community.
- Recipient of the 2015 Department of Justice Competitive Body-worn Camera Grant. This grant provided $100,000 to the Camden County, GA law enforcement community. This grant was distributed between three police agencies in the County and resulted in the implementation of police body-worn cameras.
Languages
Romanian
Limited Working
Spanish
Limited Working
Software
MS Office Suite
Tableau
HTML/CSS
Power BI
Excel
QuickBooks
Web-development
Interests
- Web Development & Information Technology
- Foreign language learning (Romanian & Spanish)
- Photography
- International Traveling
Timeline
English Online Teacher
British Council
2023.08 - Current
Administrative Bookkeeper
Three Rivers Church
2017.03 - 2023.12
Sales Specialist
Clean Air Technologies
2016.08 - 2017.08
Administrative Bookkeeper
Camden Crossroads Community Church
2015.08 - 2017.03
Police Detective
Saint Marys Police Department
2007.07 - 2023.08
Master of Arts - Human Services Counseling
Liberty University
Bachelor of Science - Psychology
Liberty University
Associate of Science - Criminal Justice
College of Coastal Georgia
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