Summary
Overview
Work History
Education
Skills
Accomplishments
Values
Timeline
Generic

Misty Bowman

Galesburg,IL

Summary

Dynamic sales leader with a strong emphasis on revenue enhancement and team development. Skilled in implementing training programs that drive sales success and improve team capabilities. Focused on creating impactful strategies that lead to sustained growth and market leadership.

Overview

20
20
years of professional experience

Work History

Front Office and Operations Manager

Springhill Suites By Marriott
03.2025 - Current
  • Streamlined daily operations to enhance guest satisfaction and efficiency.
  • Supervised staff performance, ensuring adherence to service standards and operational procedures.
  • Implemented training programs for new employees, improving onboarding experience and team productivity.
  • Collaborated with department heads to optimize resource allocation and reduce operational costs.
  • Developed and maintained effective communication channels among staff to promote teamwork and accountability.
  • Analyzed guest feedback to identify areas for service improvement, driving initiatives that enhanced overall experience.
  • Managed inventory control processes, ensuring optimal stock levels while minimizing waste and expenses.
  • Coordinated with vendors to secure timely deliveries of supplies, maintaining operational continuity and quality standards.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Guest Services Supervisor and/or Sales Associate

Fairfield Inn & Suites by Marriott
08.2019 - 03.2025
  • Developed and managed monthly and weekly front desk schedules using Ultipro, notifying staff weeks in advance.
  • Facilitated effective interdepartmental communication between guests, maintenance, housekeeping, food and beverage, ensuring quality control.
  • Reported incidents or events to management promptly to maintain transparency and operational integrity.
  • Documented life safety and building maintenance meetings monthly, ensuring adherence to high safety standards.
  • Trained new hires to uphold productivity and quality during all front desk shifts.
  • Provided consistent feedback and documented performance reviews to promote accountability and growth.
  • Set realistic goals for team members, fostering achievement in an autonomous environment.

Front Desk Manager

Best Western Prairie Inn & Suites
08.2017 - 08.2019
  • Achieved AHLEI certification as Front Desk Manager and Auditor.
  • Trained front desk staff to enhance service delivery and operational efficiency.
  • Managed front desk scheduling to optimize staffing and guest services.
  • Communicated effectively with housekeeping, maintenance, and food and beverage teams in Gujarati.
  • Served as front desk representative, addressing guest inquiries and concerns promptly.
  • Facilitated training programs to elevate team performance and service quality.
  • Collaborated with various departments to ensure seamless guest experiences over two years.

AmeriCorps Volunteer

American Red Cross
05.2005 - 09.2006
  • Coordinated blood donation events, ensuring smooth operations and participant engagement.
  • Trained new volunteers on safety protocols and emergency response procedures.
  • Assisted in disaster relief efforts, providing logistical support and resource distribution.
  • Streamlined volunteer scheduling processes to enhance operational efficiency and coverage.
  • Developed materials for community outreach programs, increasing awareness of services offered.
  • Mentored junior volunteers, fostering skill development and team cohesion within projects.
  • Led training sessions on first aid and CPR certification for volunteers and community members.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.

Education

Master's Level Organizational Management Study - Business models, Marketing, Leadership and Coaching, Business finance, International Business Communication, Launching New Business Plans, Human Resources

Antioch University
Santa Barbara, CA

Bachelor of Science - Sociology/Anthropology, Minors in Philosophy/Religious Studies and the Classics

Monmouth College
Monmouth, IL

Skills

  • Inventory management and replenishment
  • Accounts payable and receivable
  • Accounting expertise
  • Telephone operations
  • Active listening
  • Shift scheduling
  • Point of sale proficiency
  • CPR and First Aid certification
  • Purchasing strategies
  • Market leadership
  • Corporate account management
  • Certified food service management (IL)
  • Formal communication skills
  • Guest feedback resolution
  • Staff hiring and training

Accomplishments

Initiated the construction of two bridges and an underpass for The City of Galesburg in order to make way for ambulances and safety personnel to improve the quality of life and grant easy access to the hospitals. I named them Bickerdyke Bridge after Mother Bickerdyke, a Civil War nurse, Don Moffitt Overpass and John Sibley Underpass.

Values

Hard work, dedication, determination, discipline, drive and excellence

Timeline

Front Office and Operations Manager

Springhill Suites By Marriott
03.2025 - Current

Guest Services Supervisor and/or Sales Associate

Fairfield Inn & Suites by Marriott
08.2019 - 03.2025

Front Desk Manager

Best Western Prairie Inn & Suites
08.2017 - 08.2019

AmeriCorps Volunteer

American Red Cross
05.2005 - 09.2006

Master's Level Organizational Management Study - Business models, Marketing, Leadership and Coaching, Business finance, International Business Communication, Launching New Business Plans, Human Resources

Antioch University

Bachelor of Science - Sociology/Anthropology, Minors in Philosophy/Religious Studies and the Classics

Monmouth College

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