Misty P. Carotti
Summary
Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in the arena of law.
Overview
20
20
years of professional experience
Work History
Schedule Management, Reservation Specialist, Animal Educator
Colorado Wolf & Wildlife Center
04.2021 - 01.2024
- Process site entries; assure requirements adhered to; provide accommodation when necessary
- Promote product sales; provide information/pricing/packaging for available/sold merchandise
- Primary liaison between staff-customer; ensure customer/staff safety protocol compliance
- Present conservation, education, and preservation of wildlife.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Streamlined booking processes for increased accuracy and reduced wait times.
- Trained new team members on company policies and reservation procedures, increasing team efficiency.
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Assisted customers with making reservations and entered reservation details into computer system.
- Answered approximately 200 phone calls and emails regarding customers inquires, concerns and complaints per day.
Fine Dining Server, Cocktail Server, Gaming Rep.
Triple Crown Casinos
04.2022 - 03.2023
- Enforced Colorado gaming rules and regulations; identified and reported all unlawful activity
- Ensured strict adherence to health and safety regulations; promoted compliance among staff
- Adhere to guidelines concerning responsible alcohol service, certified by the TIPS program
- Fine dining services: prepared and served food with utmost decorum to high-value customers
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Caregiver
TLC Home Health Care
08.2020 - 04.2021
- Provided customized household and personal needs assistance to home-bound clients
- Assisted with client health and hygiene necessities, mobility needs; ensured personal safety
- Communicated needs or concerns to family members and other agencies providing care
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cocktail Server, Gaming Services Representative
Bronco Billy's Casino
10.2019 - 03.2020
- Prepared and submitted gaming compliance reports; ensured adherence to rules/regulations.
- Provided impeccable customer service to patrons; responded promptly to customer concerns
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Outside Sales Representative
Triad Tooling, Inc.
04.2017 - 11.2018
- Managed accounts dispersed throughout CO, WY, and NM generating revenues of more than $500k/yr.
- Personally responsible for the acquisition of new customers generating $1M+ in new business
- Customer service: conducted daily site visits, on-site quote generation and order processing
- Served as front-line liaison between customer and corporate sales and management chain
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
Steakhouse Bartender, Gaming Services Representative
Bronco Billy's Steak House
01.2016 - 04.2017
- Prepared and submitted gaming compliance reports; ensured adherence to rules/regulations
- Serviced and repaired slot machines; minimized down time; ensured annual intake of $500k+
- Provided impeccable customer service to patrons; responded promptly to customer concerns
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Executive Sales Account Manager
Cutting Edge Tool Supply, Inc.
02.2013 - 12.2015
- Managed accounts in numerous locations in CO, WY generating yearly revenues over $1.2M
- Provided customer service to large industrial firms to include Los Alamos, Lockheed Martin
- Prepared order forms and shipping arrangements for product deliveries up to $100k in value
- Maintained accounts, revived prior accounts, and acquired new accounts enabled by personal relationships garnered through ahigh level of customer service and unmatched professionalism
- Provided expert knowledge in on-site job applications and problem-solving recommendations
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Steakhouse Bartender, Gaming Services Representative
Bronco Billy's Casino
06.2010 - 01.2013
- Managed customer service operations; maintained financial records; balanced accounts daily
- Created specialty cocktail and martini menus that were implemented and deemed successful
- Provided fine dining services to high-value customers; service to 400-500 individuals per day
- Assisted in repair/maintenance of slot machines; responded to malfunctions; executed resets
- Certified by Colorado Division of Gaming to conduct gaming operations and related functions
- Provided comprehensive product/service information to customers, enabling informed decision-making processes.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Supervisor, Lead Bartender
The Whiskey
04.2008 - 05.2010
- Managed 4-6 personnel per shift; ensured business goals met; corrected negative trends
- Directed special event functions; organized staff; assured customer satisfaction with service
- Responsible for day-to-day and special event financial accounts totaling over $10k per month
- Conducted inventory; ensured adequate stock; tracked usage trends; directed resupply orders
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Manager, Lead Bartender
Mangos Bar & Grill
04.2004 - 04.2008
- Managed 6-person team each shift; ensured proper service and health and safety compliance
- Directed special events that included customer gatherings and contracted live performances
- Kept and maintained financial records for daily operations/customer and contracted events
- Responsible for inventory; assured sufficient stock; directed resupply orders; tracked trends
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Education
Associate of Applied Science/Paralegal Studies -
Pikes Peak State College
12.2024
Business Administration And Management
Anne Arundel County Community College
Annapolis, MD01.2006
Massage Therapy Certification - Anatomy, Physiology, Massage Therapy
Potomac Massage Training Institute
Washington, DC01.2000
Skills
- Sales background
- Customer service experience
- Problem-Solving
- Phone Etiquette
- Detail Oriented
- Organizational Skills
- Goal Setting
- Microsoft Office
- Customer Service
- Experience using Clio Time Management Software
Timeline
Fine Dining Server, Cocktail Server, Gaming Rep.
Triple Crown Casinos
04.2022 - 03.2023
Schedule Management, Reservation Specialist, Animal Educator
Colorado Wolf & Wildlife Center
04.2021 - 01.2024
Caregiver
TLC Home Health Care
08.2020 - 04.2021
Cocktail Server, Gaming Services Representative
Bronco Billy's Casino
10.2019 - 03.2020
Outside Sales Representative
Triad Tooling, Inc.
04.2017 - 11.2018
Steakhouse Bartender, Gaming Services Representative
Bronco Billy's Steak House
01.2016 - 04.2017
Executive Sales Account Manager
Cutting Edge Tool Supply, Inc.
02.2013 - 12.2015
Steakhouse Bartender, Gaming Services Representative
Bronco Billy's Casino
06.2010 - 01.2013
Supervisor, Lead Bartender
The Whiskey
04.2008 - 05.2010
Manager, Lead Bartender
Mangos Bar & Grill
04.2004 - 04.2008
Associate of Applied Science/Paralegal Studies -
Pikes Peak State College
Business Administration And Management
Anne Arundel County Community College
Massage Therapy Certification - Anatomy, Physiology, Massage Therapy
Potomac Massage Training Institute
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