Misty Raynor
Atco,NJ
Summary
Dynamic Administrative Assistant with a proven track record of enhancing operational efficiency and ensuring compliance within healthcare settings. Recognized for effectively coordinating services between patients and health professionals while delivering comprehensive patient education that fosters understanding and satisfaction. Expertise in managing patient medical needs, including insurance verification, appointment scheduling, and meticulous documentation organization. Detail-oriented with exceptional communication skills and a strong commitment to patient well-being, complemented by extensive knowledge of insurance processes and specialized experience as a Leave of Absence and Workers' Compensation Specialist.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Burlington
09.2025 - Current
- Supervised night operations to ensure team productivity and efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented process improvements that enhanced workflow and reduced errors.
- Trained and mentored staff, fostering a collaborative work environment.
- Coordinated schedule management to optimize resource allocation and coverage.
Patient Service Representative
Cooper University Healthcare
09.2020 - Current
- Provide complete patient registration and scheduling services, as per registration standards and protocols, to safeguard the confidentiality of patient records.
- Coordinate incoming referrals to ensure all referrals are entered into the referral modules in the Epic System, including prior authorization numbers when needed.
- Identify, research, and resolve patient questions and inquiries regarding the patient portal.
- Maintain ethical standards in the performance of duties and in interactions with patients, coworkers, and healthcare professionals.
- Assist patients in filling out check-in and payment paperwork.
- Process copays, and compile financial records for daily deposits.
- Managed scheduling for multiple departments, optimizing resource allocation and staff availability.
- Oversaw daily office operations, ensuring efficiency and compliance with healthcare regulations.
- Trained and mentored junior staff, fostering a collaborative work environment and improving team performance.
Assistant Office Manager
S & B Organic Cleaning Solutions
01.2020 - 04.2022
- Supervised cleaning and maintenance staff.
- Resolved guest issues regarding maintenance.
- Coordinated with supervisors and management to determine office cleaning needs.
- Managed inventory of supplies and maintained database with this information.
- Determined weekly cleaning requirements and prepared schedules accordingly.
- Ensured that OSHA standards were upheld.
- Maintained all available cleaning equipment and arranged for repairs when necessary.
- Processed Payroll
Leave of Absence Coordinator
Conduent
09.2014 - 05.2020
- Interacted with health care organizations and medical professionals, to simplify and maximize the effectiveness of our customers benefit plans.
- Conducted active follow-up with insurance companies for benefits verification, as well as responded to patient benefit queries and complaints.
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and shared best practices for managing specific job tasks and duties.
- Coordinated submission and processing of life insurance claims.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Processed monthly remittance and reconciliation for various benefit plans.
- Processed leave of absence
Education
High School Diploma -
Palmyra High School
Palmyra, NJ06.1995
Skills
- Organizational skills
- Project planning
- Insurance Information Collection
- Hospital experience
- Administrative experience
- Typing (10 years)
- Communicating to Patient and Families
- Property management
- Medical Records
- Hospital Experience
- Microsoft Outlook
- Communication skills (10 years)
- Patient Care
- Medical Billing
- Time management
- Leadership
- Call center experience
- Microsoft Office (10 years)
- Managed Patient Flow
- HIPAA
- Office experience
- Customer service (10 years)
- HR sourcing
- Anatomy knowledge
- Medical Office Experience
- Planning and Project Organization
- Medical Terminology
- Computer skills (10 years)
- Supervising experience
- Team management
- Clerical experience
- Sales
- Insurance Verification
- Customer service
- Registration and Scheduling
- Microsoft Excel
- Epic
- English (10 years)
- Creative Problem Solving
- Data Entry
- Microsoft Word
- Litigation
- Medical Scheduling
- Patient Engagement
- Medical records
- Appointment Confirmation
- Attention to detail
- Writing skills
- Nursing home experience
- Office management
- Outpatient
Certification
- CCTM June 2015 to Present
- Cosmetology License
- CPR Certification
Languages
English
Native or Bilingual
Timeline
Supervisor
Burlington
09.2025 - Current
Patient Service Representative
Cooper University Healthcare
09.2020 - Current
Assistant Office Manager
S & B Organic Cleaning Solutions
01.2020 - 04.2022
Leave of Absence Coordinator
Conduent
09.2014 - 05.2020
High School Diploma -
Palmyra High School