Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mita Zaman

Jamaica,USA

Summary

A highly motivated, Certified Scrum Master bringing 11+ years of experience achieving crucial goals in challenging IT environment. Forward-thinking, and adaptable to dynamic domains. Excellent reputation for resolving problems, improving customer satisfaction, and outstanding contribution to team success through hard work. Have a clear understanding of Agile, Scrum and SAFe methodologies and motivated to learn, grow and excel in the industry.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Scrum Master

CGI
New York, NY
03.2022 - Current
  • Provide guidance to the team and Management on SAFe Scrum Values, Practices, and Rules, essential adherence to Scrum methodologies
  • Communicating and working directly with the PO to consistently maintain the product backlog, Define MVPs, Product Road Map and handle changes on product backlog and changes to the executing sprint
  • Facilitating daily Scrum activities such as: Stand-Ups, updates to burn-down charts, backlog reviews, Retrospectives to perform Agility Health Maturity assessments to address growth items as well as impromptu meetings as needed
  • Creating and maintaining risk and issue logs including working with appropriate parties to create mitigation and corrective action plans with communication to the team, product owner, and executive management
  • Building team cohesion and fostering good communication in between multiple development teams in SAFe, also measure and improve team productivity
  • Facilitates ART events , PI Planning with customers to gather and document requirements and explore potential solutions and coach LPM( Lean Portfolio Management)
  • Supported to setup JIRA board for SAFe Agile SCRUM Development, and Agile Kanban- development model and worked with large Scale Agile Transformation
  • Actively working to support all types of release-based tasks, especially scheduling daily bug resolution discussion meetings after the pilot of major system releases
  • Participating in weekly operational status update meetings involving various stakeholders
  • Scheduling demo sessions involving business sponsors and IT team before any system updates sent to QA environment; based on business sponsor’s feedback
  • Encouraged Pair programming and coaching and supporting Product Owner with forecasting Road map according to teams’ velocity and requirements from stakeholders
  • Hosting concept/requirement clarification meeting with developers on an as-needed-basis.

Scrum Master

Deloitte
Arlington, VA
04.2020 - 03.2022
  • Coaches the team on Lean, Agile, and Scrum principles with a goal of continuous improvement
  • Able to subtly observe team dynamics, recognize strengths and growth opportunities of individual team members and her/himself, and invite team members into coaching conversations to inspire learning and growth
  • Facilitate various Scrum activities such as: Quarterly Planning, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
  • Facilitate contextual adoption of the Scrum Framework, including daily scrum, sprint planning, backlog refinement, sprint reviews & retrospectives, and other related team and intra-team meetings
  • Facilitate contextual adoption of Lean Thinking, including visualization and continuous optimization of delivery flow using the Kanban Method
  • Facilitate and participate in scaled events, including cross-team planning, delivery synchronization, and systems-level inspect & adapt
  • Foster team collaboration and proactive, open communication
  • Collect and share transparent team metrics with teams, recommend new metrics for the team's context, and foster continuous improvement conversations using metrics
  • Prepare and facilitate quarterly, release, and sprint planning with the product owner and the team
  • Guide Feature and Story-level refinement to the Definition of

Scrum Master

Bank of America
New York, NY
09.2019 - 04.2020

Responsibilities:

· Extensive experience working with Programs governed by Federal government as a Servant leader and guided the team on Scrum Values, Practices, and Rules; essential adherence to Scrum methodologies and Develop Lean Agile Training material.

· Bring ideas from professional facilitation, coaching, conflict management, mediation, theater and so on to help the team become a high-performance team.

· Coaching and mentoring other Scrum masters on our program team. Partnering to ensure that our ways of working are consistent across teams.

· Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.

· Empower the team to make system and process improvements captured in sprint retrospective meetings.

· Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents.

· Guides and Leads team through continual improvement process.

· Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines.

· Encouraged Pair programming and coaching and supporting Product Owner with forecasting Road map according to teams velocity and requirements from stakeholders.

· Manage all Scrum boards (physical or virtual), sprint backlog items and overall health of the team by removing obstacles for developers and testers and providing a single point of contact for projects.

· Use key Scrum metrics (burndown, velocity) to help deliver committed work.

· Sets and runs effective recurring status meetings with the product, portfolio, and delivery managers.

· Works with Product Owner to define project scope and objectives and with others to remove delivery team roadblocks.

· Build team cohesion and foster good communication between various development teams Measure and improve team productivity.

IT Business Analyst

JCPenney
Plano, TX
09.2013 - 09.2015

· Adopted Agile Process and its best practices as the process product for implementing the project as well as following incremental methodology.

· Worked with the business owner, project manager, and technical team to document the product's vision and establish the project scope.

· Elicited information from end users and senior management to display requirements in a format that allows for easy review, approval, and implementation.

· Performed GAP Analysis and interacted with SME’s, project managers, developers and conducted JAD sessions throughout SDLC to resolve open issues.

· Documented Business scripts after understanding the system thoroughly and translating them to the developers to help incorporate the current system features into the future system.

· Created and verified user stories and use case specifications with activity and state diagrams.

· Supported software upgrades and installation of projects including facilitation of meetings, tasks scheduling, status, issues, escalations, and change management.

· Worked closely with the QA team and Developers to clarify and understand functionality, resolve issues, and provide feedback to identify defects.

· Executed GUI testing: tested the screen navigation, graphics, and hyperlinks, etc. to ensure requirements are met.

· Wrote SQL queries to extract data from the database for Backend Testing.

· Participated in the team meetings to discuss issues arising out of the Quality Assurance (QA) testing team and provided appropriate feedback from the requirements perspective.

· Created exceptions report which were then submitted to project lead and stakeholders on a regular basis.

· Involved in the design phase of the development.

· Worked with the business end users, project and technology management and their staff to identify, define, interpret, and clarify scope of problems/issues in terms of complex business systems.

Education

Skills

  • Servant Leader
  • Estimating and Sizing
  • Product Roadmap
  • Team Building
  • SAFe and ART
  • PI Planning or Quarterly Planning
  • Risk identification
  • Scrum and Kanban
  • Conflict Resolution
  • Risk mitigation planning
  • Jira and Confluence
  • Meeting Facilitation
  • Operational improvement
  • Team management
  • Removing Impediments
  • Coaching Agile Practices
  • Continuous improvement
  • EPIC/Feature/User Story
  • Leadership
  • Development team training
  • Creating Communication Channel
  • Advanced Excel
  • Release Planning
  • Office 365, Visio, Teams
  • Document Management
  • Relationship development
  • Backlog refinement
  • Burnup/ Burndown/Sprint Report
  • Communication Skills
  • Customer interaction
  • Scrum Values
  • Story Mapping
  • Sprint Planning
  • Track Progress and Velocity
  • Pair Programming
  • Continuous Delivery
  • Sprint Review
  • Sprint Retrospective
  • Daily Standup

Certification

Certified Scrum Master

Timeline

Scrum Master

CGI
03.2022 - Current

Scrum Master

Deloitte
04.2020 - 03.2022

Scrum Master

Bank of America
09.2019 - 04.2020

IT Business Analyst

JCPenney
09.2013 - 09.2015

Mita Zaman