Summary
Overview
Work History
Education
Skills
Timeline
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Mital Patel

Fox River Grove,IL

Summary

Dynamic General Manager with a proven track record at River Inn Motel, driving sales growth and implementing sustainability initiatives. Skilled in operations management and team building, I foster strong customer relations while optimizing financial performance. Bilingual and a skilled negotiator, I excel in creating strategies that enhance profitability and employee satisfaction.

Overview

11
11
years of professional experience

Work History

General Manager

River Inn Motel
01.2023 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

General Manager

EMA Hotels
01.2022 - 07.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Gas Station Manager

Phillips 66
09.2018 - 02.2024
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
  • Evaluated sales data to identify trends and adjust product offerings accordingly, driving continuous improvement in revenues.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Food Service Supervisor

Soldier Field Stadium
08.2014 - 09.2019
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.

Education

Bachelor of Science - Biology

Roosevelt University
Chicago, IL
05-2021

High School Diploma -

Cary Grove Highschool
Cary, IL
05-2012

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Staff management
  • Staff training
  • Customer relations
  • Cost analysis and savings
  • Bilingual
  • Skilled negotiator

Timeline

General Manager

River Inn Motel
01.2023 - Current

General Manager

EMA Hotels
01.2022 - 07.2024

Gas Station Manager

Phillips 66
09.2018 - 02.2024

Food Service Supervisor

Soldier Field Stadium
08.2014 - 09.2019

Bachelor of Science - Biology

Roosevelt University

High School Diploma -

Cary Grove Highschool

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Mital Patel