Mitali Joshi
Phoenix,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Data Entry Representative position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Volunteer
Oak Creek Elementary
08.2020 - 11.2022
- Volunteered as historian in school PTA.
- Used to maintain records- volunteering hours, fund raising data, in excel and present it to PTA team, school principal and others in monthly review meetings.
- PTA Chair for Reflections program for school.
- Used to maintain data related to students entries in different categories in the program.
- Used strong interpersonal communication skills to convey information to others.
Medical Administrative
Bombay Hospital
09.2008 - 12.2009
- Completed patient referrals to other medical specialists.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Confirmed consistent and accurate medical recordkeeping practices.
- Ordered medical and laboratory supplies and equipment.
- Directed and coordinated patient care activities of nursing and support staff.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed up with medical staff regarding missing information in patient records.
Print Marketing Associate
Amar Ujala Publications
09.2006 - 08.2008
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Updated customer database and generated lists and counts for direct marketing projects.
- Administered and procured funding for new marketing programs.
Call Center Customer Service Representative
Global Vantage
05.2005 - 07.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Foundation Computer Program - Foundation Computer Course.
UPTEC Technical Training Institute
Lucknow, India07.2000
Diploma In Business Management - Business Management
ICFAI University
Dehradun,India11.2007
Master of Arts - English Literature
University of Lucknow
Lucknow, India02.2005
Bachelor of Arts - English, Economics, Psychology
University Of Lucknow
Lucknow,india01.2003
Skills
- Communication
- Documentation
- Records Preparation
- Verbal and Written Communication
- Human Resource Management
- Fundraising
- Facility Inspections
- Promotions Planning Skills
- Outreach Initiatives
- Customer Relations
- Calm and Professional Under Pressure
Timeline
Volunteer
Oak Creek Elementary
08.2020 - 11.2022
Medical Administrative
Bombay Hospital
09.2008 - 12.2009
Print Marketing Associate
Amar Ujala Publications
09.2006 - 08.2008
Call Center Customer Service Representative
Global Vantage
05.2005 - 07.2006
Foundation Computer Program - Foundation Computer Course.
UPTEC Technical Training Institute
Diploma In Business Management - Business Management
ICFAI University
Master of Arts - English Literature
University of Lucknow
Bachelor of Arts - English, Economics, Psychology
University Of Lucknow
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