Summary
Skills
Overview
Work History
Education
Websites
BusinessAnalyst
Mitali Khosla

Mitali Khosla

Business Analyst
Charlotte,NC

Summary

Business & Data Analysis - I am a highly results-driven and detail-oriented Business Analyst, with over a decade of experience delivering actionable analytics and operational solutions across all phases of the Software Development Life Cycle. I am currently pursuing expertise in data analysis to drive deeper insights and efficiency improvements, ensuring seamless integration between business objectives and technical solutions.

Skills

  • Effective communication
  • Analytical thinking
  • Time management
  • Problem-solving
  • Attention to detail
  • Reporting and documentation
  • Technical skills
  • SQL, Python (currently pursuing)
  • Project management tools
  • Jira, Confluence, and GitHub
  • Microsoft Office
  • Word, Excel, PowerPoint

Overview

15
15
years of professional experience

Work History

Business Analyst

Knight Swift Logistics
Fargo, North Dakota
01.2024 - 04.2024
  • Managed software development lifecycle activities, including release planning and test case execution.
  • Conducted regular JAD sessions with stakeholders to resolve project issues proactively.
  • Forged productive relationships with key stakeholders and business partners.
  • Authored backlogs, user stories, tasks, and bugs using Jira; organized documents in Confluence.
  • Utilized Agile Scrum methodology, participating in all essential meetings for project coordination.
  • Collaborated with system analysts to evaluate customer risk profiling system for improvements.
  • Facilitated daily stand-up meetings to provide project updates and identify risks early.

Business Analyst

MME Logistics
Fargo, North Dakota
10.2022 - 12.2023
  • Collaborated with clients to define user requirements and goals using Agile Methodology.
  • Performed As-Is and To-Be Gap analysis, identifying process improvements and strategic enhancements.
  • Supported engagement activities by gathering business requirements and creating data visualizations.
  • Conducted market research and data collection for effective supply chain strategies.
  • Analyzed warehouse operations across multiple facilities to identify areas for improvement.
  • Recommended process improvements to key stakeholders to enhance operational efficiency.
  • Planned and facilitated quality assurance testing, reporting results to relevant teams.

Business Analyst (Contract)

Cass County Finance Department
Fargo, North Dakota
08.2020 - 06.2021
  • Served as liaison to align business objectives with technical project goals.
  • Engaged in requirements gathering and analysis during development phases.
  • Converted business, functional, and non-functional needs into system specifications.
  • Executed As-Is and To-Be Gap analysis to identify opportunities for improvement.
  • Authored user stories and acceptance criteria to support development initiatives.
  • Created project documentation templates based on SDLC and Agile best practices.

Associate Consultant (Contract)

Blue Cross Blue Shield
Fargo, North Dakota
07.2018 - 03.2020
  • Collaborated with senior consultants to define and address client business requirements.
  • Conducted research and analysis to support consulting projects effectively.
  • Prepared and presented detailed reports on findings and recommendations.
  • Contributed to impactful presentations and workshops for clients.
  • Developed tailored solutions by collaborating with team members to meet client needs.
  • Established and nurtured strong relationships with clients and senior management.
  • Updated and enhanced consulting skills through continuous learning.

Owner/ Manager

Klay Oven Restaurant's
Chicago, Illinois
12.2008 - 05.2016
  • Analyzed financial statements and sales data to identify profitability improvement opportunities.
  • Developed strategies for menu design, pricing, and food cost management to boost revenue.
  • Implemented marketing strategies to enhance restaurant visibility and attract new customers.
  • Provided training programs for employees, focusing on customer service and food safety.
  • Facilitated technology integration, including POS systems, to optimize operations and enhance customer experience.
  • Managed employees in a dynamic environment to maintain high performance standards.
  • Conducted weekly meetings to address ongoing issues and foster team communication.
  • Assisted in sourcing and negotiating with suppliers to reduce costs and enhance ingredient quality.

Education

Certified Business Analyst -

Northeastern Illinois University
Chicago, IL

Bachelor of Arts - Sociology

Pacific Institute of Engineering and Management
Mumbai, India

Websites

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