Mitali Khosla
Charlotte,NC
Summary
Business & Data Analysis - I am a highly results-driven and detail-oriented Business Analyst, with over a decade of experience delivering actionable analytics and operational solutions across all phases of the Software Development Life Cycle. I am currently pursuing expertise in data analysis to drive deeper insights and efficiency improvements, ensuring seamless integration between business objectives and technical solutions.
Overview
15
15
years of professional experience
Work History
Business Analyst
Knight Swift Logistics
Fargo, North Dakota
01.2024 - 04.2024
- Managed software development lifecycle activities, including release planning and test case execution.
- Conducted regular JAD sessions with stakeholders to resolve project issues proactively.
- Forged productive relationships with key stakeholders and business partners.
- Authored backlogs, user stories, tasks, and bugs using Jira; organized documents in Confluence.
- Utilized Agile Scrum methodology, participating in all essential meetings for project coordination.
- Collaborated with system analysts to evaluate customer risk profiling system for improvements.
- Facilitated daily stand-up meetings to provide project updates and identify risks early.
Business Analyst
MME Logistics
Fargo, North Dakota
10.2022 - 12.2023
- Collaborated with clients to define user requirements and goals using Agile Methodology.
- Performed As-Is and To-Be Gap analysis, identifying process improvements and strategic enhancements.
- Supported engagement activities by gathering business requirements and creating data visualizations.
- Conducted market research and data collection for effective supply chain strategies.
- Analyzed warehouse operations across multiple facilities to identify areas for improvement.
- Recommended process improvements to key stakeholders to enhance operational efficiency.
- Planned and facilitated quality assurance testing, reporting results to relevant teams.
Business Analyst (Contract)
Cass County Finance Department
Fargo, North Dakota
08.2020 - 06.2021
- Served as liaison to align business objectives with technical project goals.
- Engaged in requirements gathering and analysis during development phases.
- Converted business, functional, and non-functional needs into system specifications.
- Executed As-Is and To-Be Gap analysis to identify opportunities for improvement.
- Authored user stories and acceptance criteria to support development initiatives.
- Created project documentation templates based on SDLC and Agile best practices.
Associate Consultant (Contract)
Blue Cross Blue Shield
Fargo, North Dakota
07.2018 - 03.2020
- Collaborated with senior consultants to define and address client business requirements.
- Conducted research and analysis to support consulting projects effectively.
- Prepared and presented detailed reports on findings and recommendations.
- Contributed to impactful presentations and workshops for clients.
- Developed tailored solutions by collaborating with team members to meet client needs.
- Established and nurtured strong relationships with clients and senior management.
- Updated and enhanced consulting skills through continuous learning.
Owner/ Manager
Klay Oven Restaurant's
Chicago, Illinois
12.2008 - 05.2016
- Analyzed financial statements and sales data to identify profitability improvement opportunities.
- Developed strategies for menu design, pricing, and food cost management to boost revenue.
- Implemented marketing strategies to enhance restaurant visibility and attract new customers.
- Provided training programs for employees, focusing on customer service and food safety.
- Facilitated technology integration, including POS systems, to optimize operations and enhance customer experience.
- Managed employees in a dynamic environment to maintain high performance standards.
- Conducted weekly meetings to address ongoing issues and foster team communication.
- Assisted in sourcing and negotiating with suppliers to reduce costs and enhance ingredient quality.
Education
Certified Business Analyst -
Northeastern Illinois University
Bachelor of Arts - Sociology
Pacific Institute of Engineering and Management
Skills
- Effective communication
- Analytical thinking
- Time management
- Problem-solving
- Attention to detail
- Reporting and documentation
- Technical skills
- SQL, Python (currently pursuing)
- Project management tools
- Jira, Confluence, and GitHub
- Microsoft Office
- Word, Excel, PowerPoint
Personal Information
Timeline
Business Analyst
Knight Swift Logistics
01.2024 - 04.2024
Business Analyst
MME Logistics
10.2022 - 12.2023
Business Analyst (Contract)
Cass County Finance Department
08.2020 - 06.2021
Associate Consultant (Contract)
Blue Cross Blue Shield
07.2018 - 03.2020
Owner/ Manager
Klay Oven Restaurant's
12.2008 - 05.2016
Certified Business Analyst -
Northeastern Illinois University
Bachelor of Arts - Sociology
Pacific Institute of Engineering and Management
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