Summary
Overview
Work History
Education
Skills
Certifications:
Hobbies and Interests
Disclaimer
Timeline
Generic
Mitali Saha Ghosh

Mitali Saha Ghosh

McKinney

Summary

To seek a challenging Carrier where I can utilize my analytical and management abilities and work towards the growth of the organization. To explore myself fully in this Competitive world and realise the extent of my potential. Self-motivated to learn new things and take new challenges to improvise my skills.

Developed skills in customer service and sales in fast-paced retail environment, looking to transition into new field. Demonstrated ability to engage with customers and handle transactions efficiently. Excited to bring transferable skills in communication and problem-solving to new opportunity.

Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations.

Professional retail worker with solid experience in delivering high-quality customer service. Proficient in point-of-sale systems, inventory management, and visual merchandising. Known for strong teamwork, adaptability, and results-driven approach. Reliable and focused on meeting and exceeding sales goals in fast-paced environment.

Overview

10
10
years of professional experience

Work History

Retail Associate

Ross Dress for Less
07.2024 - Current
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed efficient cash register operations.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.

Assistant Teacher

Pathfinder
01.2015 - 12.2018
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
  • Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
  • Supported students with special needs, implementing strategies to facilitate their participation and learning.

Education

CITA -

Youth Computer Training Centre
01.2016

B.A(HISA) - B.A History Hons

Sivanath Sastri College
India
05-2014

Higher Secondary - undefined

Rashmoni Balika Vidyalaya
01.2011

Secondary - undefined

Rashmoni Balika Vidyalaya
01.2009

Skills

  • Reliability
  • Customer engagement
  • Positive and engaging demeanor
  • Cash handling accuracy
  • Cash register operation
  • Reliability and punctuality
  • Store maintenance
  • Approachability
  • Product knowledge expertise
  • Verbal and written communication
  • Sales proficiency
  • Proactivity
  • Product merchandising
  • Point of sale systems
  • Hospitality and accommodation
  • Teamwork and collaboration
  • Time management
  • Customer service
  • Customer assistance
  • Problem-solving
  • Teamwork
  • Cash handling
  • Relationship building
  • Stocking and receiving
  • Retail store operations
  • Money handling
  • Retail sales
  • Stock replenishment
  • Display setup
  • Professional appearance

Certifications:

  • Completed the Course of English Language Course from RAMAKRISHNA MISSION SWAMI VIVEKANANDA'S ANCESTRAL HOUSE AND CULTURAL CENTRE having two years of tenure in the year2020 having a decent grade.
  • Completed the Course in Information Technology Application from Youth Computer Training Centre in the year of 2016 having the Grade A.
  • Having Basic Knowledge on Microsoft office tools like – MS Words, MS Excel, MS Power Point etc.

Hobbies and Interests

Photography, Painting, Cooking, Yoga, Writing

Disclaimer

I hereby declare that the information provided by me is true, complete and correct to the best of my knowledge. 

Timeline

Retail Associate

Ross Dress for Less
07.2024 - Current

Assistant Teacher

Pathfinder
01.2015 - 12.2018

Higher Secondary - undefined

Rashmoni Balika Vidyalaya

Secondary - undefined

Rashmoni Balika Vidyalaya

CITA -

Youth Computer Training Centre

B.A(HISA) - B.A History Hons

Sivanath Sastri College

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Mitali Saha Ghosh